Store Manager / Assistant Store Manager

To be successful in the role, you’ll have previous experience in leading a team in a fast-paced retail or hospitality environment. You’ll understand your market, getting to know the competition and identify opportunities to drive store profitability and your results forward. As a store manager, you’ll be setting the example and leading from the front on shift. A typical day could include:
· Supporting the growth of your partners, coaching and developing your team and building positive relationships to understand partner challenges, needs and aspirations
· Executing store operations through your team, making sure all of your partners are delivering the Starbucks experience consistently from open to close
· Analysing data and observations in store to inform decision making that improves both the customer experience and overall store performance
· Using forecasting and scheduling tools to manage labour within the required budgets as well as recruitment and training of world class and diverse talent that meets the store needs
· Overseeing stock ordering, ensuring sufficient inventory is available to meet customer demands and conducting accurate stock counts
· Cascading and rolling out of new initiatives to enable operational excellence and drive business results
· Setting challenging yet realistic goals to drive engagement and improve partner performance
· Leading great shifts, providing quality beverages and food products consistently for all customers in line with our recipe and presentation standards
· Role-modelling legendary customer service with a customer comes first attitude and creating genuine connections
· Maintaining a clean and organised workspace for your customers and partners
· Ensuring all partners follow Starbucks operational policies and procedures, including those for till usage and safety and security, to ensure the safety of all partners during each shift