Park Operations Assistant

Park Operations Assistant
We have an exciting opportunity for Park Operation Assistants to join our Food & Beverage team on permanent - flexible contracts, for 20 hours per week.
Whilst we are primarily looking for individuals to join our Food & Beverage team, Park Operation Assistants deliver excellent front-of-house support across the Food & Beverage, Guest Experience, Retail, Admissions, and Events teams. We are looking for welcoming, proactive people with a guest-focused approach, strong organisational and time-management skills, and the ability to communicate well and work both independently and as part of a team.
The role requires a willingness to work outdoors in all weather conditions and carry out physical tasks.
As this is a varied role, your duties and work location may change from day to day, and you may be moved between departments to meet operational needs. Flexibility and a positive, team-focused attitude are essential.
Salary £12.71 per hour
Please see the job description below for full details.
If you would like to join our unique and vibrant organisation to become a part of the Marwell Family, please send a completed Marwell application form to [email protected]
Closing Date: Tuesday 06 October
Interview Dates: Week commencing 05 & 12 October
Disclaimer: We will be reviewing applications as they come in and we reserve the right to close a vacancy earlier than the advertised date if we receive applications that meet the selection criteria. Once a vacancy has closed, we are unable to consider further applications, so please apply early to avoid disappointment.
Park Operations Assistant
Front of House Retail, Food & Beverage, Guest Experience, Events & Admissions Role Profile
Job Title: Park Operations Assistant
Benefits: Pension at 5%, 33 days annual leave pro rata inc. Bank Holidays Location: Marwell Wildlife Hours: Set guaranteed hours each week, with flexibility for additional hours Reports to: Relevant Area Manager / Supervisor (depending on deployment each day)
Role Purpose
General Assistants provide outstanding front-of-house support across Marwell Wildlife’s Guest Experience, Retail, Admissions, Food & Beverage, Events and wider park operations.
You will be deployed where needed each day, depending on operational requirements, and may move between teams during your shift. Your purpose is to deliver exceptional guest service, maintain high standards of presentation and safety, and contribute to a positive and memorable visit for every guest.
Key Responsibilities
Guest Experience & Park Operations
- Provide a warm, proactive welcome and engage with guests to enhance their visit.
- Run and deliver the VR experience for our guests.
- Offer assistance, answer queries, provide directions and share knowledge of species, plants, exhibits and events. (Fact sheets will be provided). This includes supporting an d dealing with guests while manning/staffing animal walkthroughs.
- Support our road train operations including queue management, guard duties, on board guest engagement and commentary, ticket sales, cleaning and checks of train.
- Maintain cleanliness, usability and visual standards across all guest areas, including indoor spaces, animal houses and outdoor zones.
- Support congestion control, crowd management and car parking during peak times.
- Assist with daily safety, security and emergency procedures and report maintenance issues promptly.
Retail & Admissions
- Deliver friendly, efficient service at retail outlets and admissions points, ensuring an excellent first impression and excellent ongoing customer service
- Accurate friendly and efficient processing of entrance tickets, memberships, gift aid, donations and guidebook sales.
- Maximise sales through proactive upselling, meeting KPIs and supporting stock rotation and merchandising.
- Maintain high standards of housekeeping and product presentation.
- Handle cash and card transactions in line with cash handling policy and procedures.
- Assist with