Shift Supervisor

NM SHIFT SUPERVISOR 07.16.26 - FINAL
Page | 1
JOB DESCRIPTION
JOB TITLE SHIFT SUPERVISOR
REPORTS TO: STORE MANAGER
RANGE: $23.00 - $26.50
STATUS: HOURLY; NON-EXEMPT
POSITION OBJECTIVE: The Nisqually Markets Shift Supervisor manages a shift including staff, shift operations, reporting and is responsible for maintaining policies and procedures as per company standard. They are also responsible for the efficient expedition of all transactions as well as ensuring overall customer satisfaction. They manage in the absence of the store’s assistant manager.
Required Skills & Knowledge:
- High school diploma or GED.
- Must be 21 years old.
- Exceptional customer service, including attention to producing quality results
- Strong supervisory and leadership skills.
- Strong staff development & training skills
- Excellent interpersonal skills with a focus on customer service, training, and development.
- Excellent time management and communication skills.
- Excellent organizational skills and attention to detail.
- Proficient with and literate in Microsoft Excel, Word, and Outlook.
- Familiarity with food handling, safety, and other guidelines.
- Experience with high volume tobacco sales.
- Strong verbal, written, and interpersonal communication skills.
- Must be a highly motivated self-starter with strong leadership skills and a cheerful disposition.
- Exceptional customer service skills, including attention to producing quality results.
- Experience cash handling, inventory control, scheduling of employees and other responsibilities as deemed necessary by the Manager.
- Ability to plan, organize, and monitor activities according to priorities, established schedules, and deadlines.
- Requires availability to work weekends and evenings and holidays when required.
- Must be able to occasionally lift to 50 pounds, repeatedly be able to stand and walk for long periods of time, climb and balance on a ladder, etc.
- May serve as Assistant Manager or Store Manager in their absence.
- Other duties as assigned.
NM SHIFT SUPERVISOR 07.16.26 - FINAL
Page | 2
Preferred Skills and Knowledge:
- Have or obtain Washington State food handlers permit within 14 days of employment
- AA/AS degree in business.
ESSENTIAL FUNCTIONS OF THE JOB:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ensure that each customer receives outstanding customer service by providing a customerfriendly environment. This includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge, and all other components of customer service.
- Oversees and authorizes returns, exchanges, merchandise credits; assures the completion of all POS transactions and the proper control of all cash at the POS registers according to company policies and procedures.
- Assists Manager in directing store operations and building a winning team that provides excellent customer service.
- Assumes responsibility for training, scheduling, and motivating employees as directed by or in the absence of the Store Manager.
- Monitors and manages inventory.
- Ensures correct product pricing in consultation with management.
- At the direction of the Manager completes all reports including shift reports, daily store sales, and auditing reports accurately.
- Leads, supervises, and trains all new employees about products and procedures.
- Maintains compliance with all safety rules, laws, and regulations.
- Maintain the physical appearance and cleanliness of the store and property.
- Ensures compliance with company policies, procedures and practices; and supports Company loss prevention efforts.
- Observes and reports issues/concerns to the management team in a timely fashion.
- Oversees the productivity, breaks, and daily scheduling of all cashiers and communicates performance issues to management.
- Provides orderly maintenance of merchandise.
- Other duties as assigned.
Supervisory Responsibilities:
- All st