Admissions Welcome Team Member

Job Description
Job Title: Admissions Welcome Team Member
Reporting to: Guest Experience Department Managers and Team Leaders
Line Manager: Guest Experience Manager
Salary: £13.45 per hour
Hours: 8 hours per week (Saturday and Sunday)
Application Deadline: 25th September 2026
This job description statement describes the general nature and level of work to be performed by the employee(s) assigned to this job title. It is not intended to be an exhaustive list of all required responsibilities, duties, and skills. The Beatles Story is open to revising this job description as necessary and will do so in consultation with the job holder at the appropriate time, ensuring your voice is heard.
THE PERKS
- 33 days Holiday Annual Leave (pro-rata for part-time employees)
- A travel pass for local public transport: trains, buses, and ferries.
- Birthday Holiday after 12 months of service – “Today it’s your birthday!” incentive.
- Length of Service Benefit – additional days holiday for every five years of employment.
- Discounts in our Fab 4 Shops and Café’s
- Allocated complimentary tickets to the Exhibition for friends and family ROLE PURPOSE As an integral part of The Beatles Story team, you will contribute to the outstanding experience of our visitors, ensuring that every single one receives a warm welcome and a positive, lasting farewell. You will be a customer service champion, engaging with guests in a friendly, approachable, and knowledgeable manner. Whether managing queues, processing ticket sales or creating magical moments in the exhibition space, your role will involve delivering exceptional service with a focus on enhancing the overall guest experience, ensuring every visitor leaves with unforgettable memories of The Beatles Story.
STANDARDS OF SERVICE
As an ambassador for the company, you will have a passion for delivering five-star customer service. You will be proactive, approachable, and guest-focused, always ready to offer support, directions, and assistance when needed. You will be visible at all times, maintaining a professional manner; you will engage with guests and respond to their needs by being able to answer a diverse range of questions and enquiries. You will be security-conscious and alert, ensuring in-depth knowledge and implementation of all company security procedures to safeguard both the exhibition and its guests. This includes observation and reporting of any incidents.
KEY RESPONSIBILITIES
Guest Experience:
- Provide an exceptional level of customer service, always prioritising guests' needs while maintaining a friendly and professional demeanour.
- Welcome and assist visitors in a lively and engaging manner, whether at the entrance, welcome area, or throughout the exhibition space.
- Greet and support group bookings, including overseas visitors, school groups, families, and guests with accessibility needs, ensuring they feel valued and accommodated.
- Anticipate and address guest queries with empathy and professionalism, ensuring every concern is handled promptly.
- Be well-versed in The Beatles' history, collections, and exhibits, and share this knowledge enthusiastically with visitors to enrich their experience.
- Proactively upsell products and services, such as tickets, guidebooks, and special exhibits, to enhance guest experiences and increase revenue.
- Manage guest flow effectively to ensure smooth transitions and minimise wait times, particularly during peak periods.
- Engage with visitors in a vibrant, theatrical manner, bringing the energy of the 1960s to life through interactive and in-character interactions.
- Use period-specific language, stories, and activities to recreate The Beatles’ journey for visitors vividly.
- Ensure that every guest feels personally welcomed, whether alone or in a group, thereby contributing to a lively and inviting atmosphere.
- Dress in character as and when requested by Management to fully immerse visitors in the experience, enhancing the atmosphere and creating a