Support Worker - Level 1

“I love Araluen and its values - respecting people, showing each other kindness, and working as a team. Staff give me support, reassurance, look out for me and are caring.” - Jess, Araluen participant champion
Position description:
Support Worker - Level 1
REPORTS TO Practice Leader / Support Service Manager
LOCATION Various Araluen locations
CLASSIFICATION Social & Community Modern Award Level 1
22/10/2025 Support Worker - Level 1 1
Position purpose
Support Workers play a vital role in delivering high-quality, person-centred support to individuals with disabilities. Support Workers at Level 1 (L1) work under close supervision and the guidance of an experienced Support Worker/s. This role supports participants with daily living tasks, personal care, domestic duties, and basic administrative functions in accordance with established procedures and service standards.
Support Workers at this level are developing foundational skills and receive ongoing training to build capability in the principles of Active Support and enablement, promoting dignity, independence, choice, and social inclusion. They follow support plans, participate in team briefings, and engage in reflective practice to continuously improve the quality of care provided. This ensures that supports are high quality and align with each person’s goals, ability, needs, preferences, and aspirations.
Leadership expectations
At Araluen, everyone leads. Leadership is not defined by position, but by purpose, behaviour, and the positive impact we have on people, outcomes, and culture. As a valuesdriven organisation committed to making great lives possible, we believe personal leadership across the organisation is essential to realising this vision.
Everyone at Araluen has these leadership expectations:
- Uphold our Code of Conduct
- Role model and mentor our values
Respect you, see you, hear you, inspire you, empower you, working together as one Relationships Support Workers at Level 1 work collaboratively within a care team to support participants daily needs. The role requires respectful and professional interactions with both internal colleagues and external stakeholders, always under supervision and within established procedures.
- Internally, the Support Worker L1 engages with their Line Manager and their Support Worker colleagues to receive direction, supervision and feedback, training and performance development.
- Externally, the Support Worker L1 may interact under supervision with
Families/Carers or Allied health professionals.
22/10/2025 Support Worker - Level 1 2
Role expectations
Key responsibilities Key outcomes Performance expectations
Person-centred, rights-based support
Participants experience improved quality of life through support that empowers them to pursue and achieve their goals and aspirations.
1. Practise principles of Active Support and inclusion.
2. Promote dignity, independence, and autonomy.
3. Engage people in meaningful activities and social participation.
Personal Support Participants receive safe, respectful, and high-quality personal support that promotes their dignity, independence, and wellbeing, through assistance with daily living activities, health needs, and the effective use of aids and equipment With guidance of an experienced Support Worker:
1. Transferring/Hoisting (within given parameters)
2. Personal care
3. Meal preparation
4. Meal assistance
5. Medication administration
6. Complex health support
7. Support participants to use physical and communication aids and other equipment where required Independent Living & Community Participation Participants are supported to manage daily tasks, attend appointments, handle personal administration, and engage in community activities, fostering independence, inclusion, and quality of life.
With guidance of an experienced Support Worker:
1. Assist participants with personal administration and appointments
2. Assist participants in receiving and accounting monies
3. To undertake administrativ