Manager

Cafe
Manager
Job
Description
Salary:
£30,160
pro
rata
Hours
:
-
hrs
per
week
(to
be
agreed
with
the
successful
candidate).
Term
:
Fixed-term
contract
until
December
2028
Job
Purpose:
Native
is
a
values-led
community
café
committed
to
serving
exceptional
specialty
coffee
alongside
warm,
authentic
customer
service.
We
strive
to
create
an
environment
where
everyone
feels
welcome,
valued
and
connected.
As
Café
Manager,
you'll
play
a
key
role
in
bringing
our
values
to
life
every
day
through
outstanding
hospitality,
community
engagement
and
leadership.
We
encourage
all
applicants
to
learn
about
our
mission
and
values
before
applying,
as
alignment
with
our
purpose
is
a
key
requirement
of
the
role.
https://www.nativecoffeeni.com/
Location:
Native
at
Queen’s
Quay
Kiosk
Job
description:
Café
management:
●
Create
a
welcoming,
inclusive
and
customer-focused
environment
for
all
visitors.
●
Prepare
consistently
high
quality
speciality
coffee,
including
espresso
based
and
filter
coffee.
●
Source
local
suppliers
and
develop
strong
working
relationships,
ensuring
products
are
ethical,
seasonal
and
of
high
quality.
●
Develop
a
varied
menu
of
drink
and
food
options
including
system
for
variety
through
seasonal
offerings
●
Maintain
effective
stock
control
systems
to
minimise
waste
and
ensure
product
quality.
●
Ensure
all
staff
maintain
the
required
Food
Hygiene
certification
and
receive
ongoing
training.
●
Maintain
the
highest
standards
of
cleanliness,
food
safety
and
health
and
safety.
●
Deliver
outstanding
customer
service
and
resolve
customer
queries.
●
Monitor
equipment
and
arrange
maintenance
or
repairs
where
required.
●
Open
and
close
the
café
in
line
with
operating
procedures.
Team:
●
Recruit,
train,
develop
and
manage
a
team
to
support
café
operations.
●
Coach,
mentor
and
develop
team
members
to
maximise
their
skills
and
potential.
●
Prepare
staff
rotas
that
meet
operational
needs
●
Implement
existing
policies
and
procedures
and
work
with
the
Owners
to
develop
and
improve
operational
processes
where
required.
●
Conduct
regular
team
meetings.
●
Foster
a
positive,
inclusive
and
collaborative
team
culture.
●
Support
employee
wellbeing
and
encourage
continuous
learning.
●
Process
team
hours
for
payroll
Finance:
●
Maintain
effective
financial
controls,
including
cash
reconciliation,
daily
sales
reporting
and
accurate
record
keeping.
●
Deliver
agreed
sales,
profitability
and
cost
control
targets
in
partnership
with
the
Owners.
●
Closely
monitor
all
income
&
expenditure
and
profit
&
loss
reports,
to
meet
weekly,
monthly
and
quarterly
targets.
●
Train
all
staff
on
till
system
and
cashing
up
processes
●
Develop
new
income
streams
for
the
café.
●
Place
supplier
orders
within
agreed
budgets.
●
Identify
opportunities
to
increase
sales
and
improve
profitability.
Events:
●
Support
the
planning,
coordination
and
delivery
of
a
varied
programme
of
weekly
events
and
activities
to
engage
the
local
community
and
attract
new
visitors
to
the
café.
●
Work
collaboratively
with
the
Marketing
and
Events
Manager
to
plan
and
promote
events.
●
Develop
and
maintain
relationships
with
local
community
groups,
organisations
and
businesses
to
encourage
use
of
the
café
and
kiosk
facilities.
●
Coordinate
the
operational
logistics
for
events,
including
café
setup,
staffing,
equipment
and
supplier
requirements.
●
Ensure
events
are
delivered
safely,
efficiently
and
in
line
with
Health
&
Safety
requirements.
Marketing:
●
Promote
the
café
to
local
residents,
community
organisations,
businesses
and
visitors
to
increase
awareness
and
footfall.
●
Support
the
management
of
the
café's
social
media
channels
(e.g.
Instagram),
ensuring
content
is
regularly
updated
and
enquiries
and
comments
are
responded
to
promptly.
●
Build
relationships
with
local
community
groups,
sports
clubs,
charities,
schools
and
other
organisations
to
promote
the
café
and
encourage
partnerships.
●
Identify
opportunities
to
increase
customer
numbers
through
local
marketing
initiatives,
collaborations
and
communit