Barista Position

Position Title: Barista Location: Dragon Alley Coffee Shop Reports To: Assistant Manager / Store Manager Employment Type: Full-Time or Part-Time
About Dragon Alley Coffee Shop
At Dragon Alley Coffee Shop, we believe in creating moments of peace, connection, and inspiration. We brew with magic and serve with passion. Our team is dedicated to providing exceptional customer service while crafting high-quality coffee, tea, matcha, and specialty beverages in a welcoming and whimsical environment.
Position Summary
The Barista is responsible for delivering outstanding customer experiences, preparing beverages and food items to company standards, maintaining cleanliness throughout the café, and supporting daily operations. The ideal candidate is friendly, dependable, detail-oriented, and passionate about coffee and hospitality.
Essential Duties & Responsibilities
Customer Service
Greet customers with enthusiasm and professionalism. Create a welcoming and positive environment for every guest. Answer questions about menu items and make recommendations. Handle customer concerns professionally and promptly. Build relationships with regular customers and promote customer loyalty.
Beverage Preparation
Prepare coffee, espresso, tea, matcha, refreshers, and specialty beverages according to Dragon Alley standards. Ensure beverage quality, consistency, and presentation. Maintain knowledge of menu items, ingredients, and modifiers. Follow all food safety and sanitation guidelines.
Cash Handling & POS
Process cash, credit card, and digital transactions accurately. Maintain accountability for register funds. Follow opening, closing, and cash-handling procedures.
Cleanliness & Store Maintenance
Maintain a clean and organized café environment. Clean counters, tables, equipment, and customer areas regularly. Restock supplies and inventory throughout shifts. Follow daily cleaning checklists and health department standards. Assist with dishwashing and sanitation procedures.
Team Support
Work collaboratively with managers and fellow team members. Assist with opening and closing duties. Support training initiatives and company standards. Participate in store promotions, events, and community engagement activities.
Qualifications
Previous coffee shop, restaurant, or customer service experience preferred but not required. Strong communication and interpersonal skills. Ability to multitask in a fast-paced environment. Positive attitude and professional appearance. Dependable attendance and punctuality. Ability to stand for extended periods. Ability to lift up to 30 pounds.
Desired Qualities
Passion for coffee and hospitality. Strong work ethic and attention to detail. Team-oriented mindset. Willingness to learn and grow with the company. Ability to create memorable customer experiences.
Schedule Requirements
Availability for mornings, evenings, weekends, and holidays as needed. Ability to work opening or closing shifts. Flexibility to support business needs during special events and promotions.
Benefits
Employee beverage discounts. Growth and advancement opportunities. Professional development and training. Positive and supportive work environment.
Dragon Alley Coffee Shop Mission
“We brew more than coffee. We create moments. Our mission is to inspire people to pause, recharge, and leave stronger than when they arrived. We brew with magic and serve with passion.”