CAFE TOP CAT (Supervisor)

Responsible for assisting the Chief Opurrator in maintaining a calm and happy environment, providing efficient and friendly service for both our customers and team members. The Top Cat assists in prepping food and beverages, staff training, customer service, communicating product knowledge and education, and encouraging safe work practices. As an active Cafe Attendee during peak hours, this position directly supervises other attendees and acts as the manager on duty.
Essential Tasks
- Maintains a clean, organized and stocked environment. Will assist with inventory management and ordering once trained
- Performs all POS duties for the front of house, including opening and closing procedures.
- Establishes effective and positive communication amongst all team members; provides guidance and actively sets an example of best practice.
- Ability to prepare food items by either following house recipes or showing initiative and creativity in developing their own vegan and raw food treats.
- Prepares the weekly schedules and ensures staff levels are met to provide a consistent level of customer service.
- Processes the previous days cash-out and ensures all handling procedures are covered and communicated to the Chief Opurrator. Is accountable for funds during the shift and for the afternoon close-out
- Assists in planning and executing all sales promotions effectively and efficiently.
- Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to the Chief Opurrator
- Pro-active in solving customer problems and satisfying customers in various situations.
Essential Skills
- Food Safe 1.
- Minimum of 3 years in a coffee shop type of environment. Previous supervisory experience preferred.
- A love of social media, basic computer knowledge and familiarity with POS
- Must be able to work overtime, including weekends, evenings and special events as needed.
- Well-organized, detail-oriented, multi-tasking, happy, fun and lovable character.
- You need to be ok standing most of the day and maybe being a little physical….be able to lift up to 40Lbs and frequently bend and twist from the waist.
- Comfortable handling food, knowledge and sensitivity of food allergies and preferences, and the reasons for the latter.
- Must have excellent communication skills.
Other Details
- Treats and drinks provided on shift; unlimited cat lounge time as long as it doesn’t impede a customers experience or during working hours.
- Friends and family discounts.