Lounge Cattendant

Responsible for over-seeing the well-being of all cats, maintaining their facilities and supervising guest visits.
Essential Tasks
- Help guests have a fun experience by engaging with them, e.g. show them which cats would love some love at that moment, the cat’s favourite toy, swap cat storied or just leave them to enjoy some quiet relaxation.
- Politely ensure that all guests obey the cat lounge rules and practice common courtesy.
- Act as a matchmaker between potential adopters and cats to help find them homes.
- Keep the lounge tidy; clean human messes like spilled drinks and cake crumbs, and cat messes like hairballs, puke, poop and litter boxes
- Ensure optimal cat health by feeding each cat the correct food and tracking their intake, administering medicine if necessary and monitoring waste for illness.
- Assess cat personalities to help us update the website and profile wall with useful information for visitors and adopters.
Essential Skills
- High Emotional Intelligence and Great Listening Skills - We welcome a wide variety of guests with diverse personalities, beliefs, backgrounds and lifetsyles. You must be able to read each interaction and react in an appropriate manner .
- Outgoing, Active Entertainer - It’s your job to actively move around the room answering questions and giving advice about how to interact and pet each cat, which toys to use etc. Sometimes, cats are independent and don’t feel like socializing. During those times it’s your job to make the experience great through conversation, suggesting games and books etc.
- Memory for Details - Must be able to remember the cats’ personalities and backgrounds, the cafe menu and philosophy, details about regular visitors etc.
- Excellent Customer Service…But Not a Pushover - Hep customers have an amazing experience, while also enforcing cat lounge rules and educating guests if necessary.
- Emotional and Physical Resilience - The work is very rewarding, but equally challenging. You may have to say goodbye to a favourite cat, or receive multiple scratches loading a cat into a carrier. Some days will be tough.
- Team Player - As a small business, we all work closely together and see each other often. We need everyone to do their best, and be willing to lend a hand when things get hectic. Share the workload and respectfully communicate with the rest of the staff.
Bonus Skills
- Shelter and/or Adoption Processing Experience
- Pet First Aid
- Pet Photography skills
- A love of social media
Other Details
- Weekend and holiday hours may be required.
- Must be able to actively move around the room the entire shift, to climb ladders to reach catwalks and out of way hiding spots to clean, briefly lift up to 40Lbs (cat litter bags)