Shop Manager

- Team Leadership: Recruit, hire, train, and manage a team of baristas and support staff. Provide guidance, coaching, and ongoing performance feedback to ensure a motivated and efficient workforce. Foster a positive and collaborative work environment that encourages teamwork and professional growth.
- Operational Excellence: Oversee daily operations, including opening and closing procedures, cash handling, inventory management, and equipment maintenance. Ensure that all food and beverage offerings meet quality and safety standards, and comply with health regulations. Monitor and manage staffing levels to maintain optimal customer service during peak hours.
- Customer Experience: Champion a customer-centric culture by setting and upholding exceptional service standards. Address customer concerns and feedback promptly, striving to resolve issues and enhance their overall experience. Continuously seek opportunities to improve and innovate the coffee shop's offerings based on customer preferences and industry trends.
- Sales and Marketing: Develop and implement strategies to drive sales growth, increase customer retention, and attract new patrons. Collaborate with the marketing team to execute promotional events, social media campaigns, and loyalty programs. Monitor sales performance, analyze trends, and adjust strategies to achieve revenue targets.
- Financial Management: Manage the coffee shop's budget, including labor costs, supplies, and other operational expenses. Track and report on key performance indicators, such as revenue, cost of goods sold, and profitability. Identify areas for cost savings and implement measures to optimize financial efficiency.
- Vendor Relationships: Establish and maintain relationships with suppliers, negotiating pricing and terms to ensure consistent delivery of quality ingredients and products. Coordinate orders, deliveries, and inventory levels to prevent stockouts and wastage.
- Previous experience in a supervisory or managerial role within the coffee industry or a related field.
- Strong knowledge of coffee preparation techniques, trends, and industry best practices.
- Exceptional interpersonal and communication skills, with the ability to lead and motivate a diverse team.
- Proven track record of achieving sales targets and driving business growth.
- Excellent organizational and time management abilities, with a keen attention to detail.
- Proficiency in using point-of-sale systems, inventory management software, and Microsoft Office applications.
- Flexibility to work shifts, weekends, and holidays as required.
- Food safety and management certifications are a plus.