Cafe Manager

Cafe Manager
Position: Café Manager
Salary: £29,500 p/a (increasing to £30,000 following successful completion of the 6-month probationary period)
Hours: Avg. 40hrs per week (variable upon business demands)
Holiday: 33 days per annum
Probation: 6-month probationary period
Reporting to: Centre Manager
Location: Freedog Bristol / Flashpoint Bristol – Temple Meads
Join Our Team!
Here, we want our team to feel like a community – a place where people support each other, share ideas and take pride in creating great experiences together.
Our Café is an important part of that community. It brings together customers from across the centre – whether they’re here to climb, bounce, spend time with family and friends, join a community group or simply grab a coffee and something to eat.
We’re looking for a Café Manager who sees the potential in the space and is excited to make it even better. This isn’t a traditional Café Manager role focused on line management. Instead, you’ll be the person who owns how the Café works – its processes, standards, training, products, performance and continuous improvement.
We want someone who’s curious and creative – someone who notices opportunities, enjoys developing new ideas and can turn them into practical improvements.
Our mission is Growth through Community and Challenge, and you’ll play an important part in bringing that to life – not only through the Café, but by understanding the activities, customers and community around it.
What Will You Be Doing?
No two weeks are likely to look exactly the same. One day you might be looking at sales and wastage to understand why a product isn’t performing; the next, you could be coaching someone on their Café competency, developing the menu, talking to customers, working with a supplier or getting ready for an upcoming quiz night.
At the heart of the role, you’ll make sure the Café has the processes, resources and standards it needs to succeed.
You’ll:
- Own and continuously improve Café processes, standards, SOPs and operational resources.
- Maintain strong food hygiene, allergen, health & safety, SFBB, alcohol and age-restricted sales processes.
- Coordinate Café training, competency and regular moderations, helping the team build their knowledge and confidence.
- Monitor financial and operational KPIs, report performance to the Centre Manager, and work together on improvements and successes.
- Oversee stock, suppliers, ordering, menu development, pricing, margins, wastage and, additionally, relevant consumables sold through Reception.
- Oversee Café equipment upkeep, servicing and repairs.
- Support events, activities and community initiatives happening within the Café space.
- Be visible and approachable – talk to customers, start conversations, seek feedback and use what you learn to help shape what we do next.
You’ll Be Our Café Expert
While the Deputy Centre Manager remains the Line Manager for team members working within the Café, you’ll be the go-to person for Café knowledge, processes and competency.
You’ll take ownership of Café-specific training and moderations, provide practical coaching and maintain accurate records. You’ll also support the Deputy Centre Manager with recruitment, onboarding, performance reviews and relevant people processes where your Café expertise is needed.
You’ll work collaboratively with managers across the centre, Head Office and other Café Managers across the Flashpoint Group – sharing ideas, learning from each other and looking for opportunities to improve what we do.
You’ll also be trained to undertake Duty Manager responsibilities and may occasionally step into that role, helping you understand how our different departments and activities connect to create the wider customer experience.
What Are We Looking For?
You don’t need to arrive knowing absolutely everything. We’re looking for someone with a good grounding in hospitality who cares about customers and standards, enjoys developing ideas and gets satisfaction from mak