• Store Supervisor (Full-time)

BOPOMOFO CAFE
Store Supervisor , Full-time (San Gabriel, CA)
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Job Summary & Mission
The Supervisor focuses on team leadership, operational excellence, and delivering an outstanding customer experience. The Supervisor is responsible for managing day-to-day operations, supporting team members, and ensuring the cafe meets company goals and standards. This individual acts as a role model, fostering a collaborative, inclusive, and high-performing work environment. This role serves as a bridge between front-line team members and multi-unit managers, fostering a culture of exceptional experience, growth, community, and integrity.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
- Ensure all Standard Operating Procedures (SOPs) are followed consistently.
- Lead, motivate, and inspire a team of baristas, shift leaders, and cooks to achieve daily goals.
- Foster a culture of collaboration, accountability, and continuous improvement.
- Provide coaching and constructive feedback to team members to enhance their skills and performance.
- Conduct regular team announcements to communicate updates, set expectations, and celebrate successes.
- Assist in the recruitment, onboarding, and training of new team members.
- Manage daily day-to-day operations, ensuring all tasks are completed efficiently and according to company standards and company SOPs.
- Monitor inventory levels and coordinate with vendors to ensure adequate stock of products and supplies.
- Implement and enforce health, safety, and sanitation standards to ensure a safe working environment.
- Ensure compliance with all local, state, and federal health and safety regulations.
- Promote a safe and secure work environment, addressing any hazards or risks proactively.
- Stay updated on regulatory changes and ensure team members adhere to new policies
- Identify and address operational issues promptly, minimizing disruptions to service.
- Ensure every customer enjoys a personalized, friendly, and high-quality service experience.
- Ensure exceptional customer service by addressing customer feedback promptly and resolving complaints effectively.
- Lead by example to model hospitality, professionalism, and a positive attitude.
- Develop strategies to enhance customer satisfaction and retention
- Monitor customer satisfaction through reviews and direct feedback, implementing improvements as needed.
- Ensure all products are prepared and presented according to company standards.
- Conduct regular quality checks on drinks and food to maintain consistency.
- Uphold the brand's image by ensuring the café is clean, organized, and visually appealing.
- Prepare and manage staff schedules, ensuring optimal coverage for peak and non-peak hours.
- Maintain accurate records of employee attendance, employee write-up documentations, and incident reports.
- Act as a liaison between team members and multi-unit managers, effectively communicating goals, updates, and feedback.
- Lead pre-shift meetings to align the team on daily goals and expectations.
- Manage emergency situations, including equipment failures, staffing shortages, or unexpected surges in customer demand.
- Mediate and resolve team conflicts, fostering a collaborative and supportive work environment.
Summary of Experience
Minimum 1 year of management experience.
Required Knowledge & Skills and Abilities
- Familiarity with food and beverage service standards, health and safety protocols, and customer service best practices.
- Must be available for a minimum of 5 days a week, including weekends and holidays as needed.
- Excellent communication and interpersonal skills, fostering positive relationships with staff and customers.
- Proficiency in problem-solving and conflict resolution, with the ability to make decisions under pressure.
- Advanced organizational and time management skills to handle multiple tasks effectively.
- Proficiency in using point-of-sale