FOH Floor Manager

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FOH Floor Manager
- Café Floor Manager | $34-$40/hour | Full-Time About the Role We are looking for a hospitality-driven Café Floor Manager who loves being in the middle of the action. Our Floor Managers don't manage from an office. They are visible leaders who work alongside the team, connect with guests, coach employees, solve problems, and help keep a busy café running smoothly. This is a highly engaged, hands-on leadership role focused on creating an exceptional guest experience while supporting and coordinating the entire café team. You'll lead by example, anticipate what guests and team members need, and step in wherever needed to keep service moving. Restaurant or café management experience is valuable, but it isn't the only path to this role. We're interested in candidates with demonstrated leadership experience in hospitality, retail, food service, or another fast-paced, customer-focused environment who know how to take care of people, communicate effectively, and lead a team. For those looking to build a career with us, this position offers significant opportunity for professional growth and advancement within our company. Please note: Employee housing is not available for this position. Candidates must currently live within commuting distance or have independent housing arrangements in the area. What You'll Do Lead the Guest Experience Be a visible presence on the café floor and help ensure every guest has a positive experience from arrival through departure. Lead by example and demonstrate genuine, thoughtful hospitality. Anticipate guest needs, resolve concerns, and identify opportunities to continually improve the guest experience. Support the team across service positions during busy periods, including register, food and beverage service, and maintaining the café environment. Maintain a professional presence and consistently model company standards and expectations. Lead & Develop the Team Provide active leadership, direction, and support to front-of-house employees throughout each shift. Train and coach employees in hospitality, service standards, menu knowledge, safety, sanitation, and café procedures. Provide ongoing feedback, recognition, coaching, and accountability to team members. Address performance or conduct concerns promptly and partner with café leadership and HR when additional support or formal corrective action is appropriate. Encourage open communication and help create a collaborative, team-oriented work environment. Participate in ongoing staff meetings, training, and employee development. Support Daily Café Operations Assess the café at the beginning of each shift to ensure the team and space are ready for service. Communicate daily priorities, special information, staffing needs, and operational updates to the team. Help coordinate service and adjust team support as business needs change throughout the day. Ensure front-of-house cleaning, side work, housekeeping, and maintenance responsibilities are completed. Monitor food, retail, and supply inventory and communicate or address replenishment needs. Help ensure the café operates in accordance with applicable health, safety, sanitation, employment, and company requirements. Promote a strong culture of safety, sanitation, and security. Opening & Closing Leadership Assist with opening and closing responsibilities as directed by the General Manager. Ensure opening and closing procedures are completed accurately and consistently. Complete cash counts, tip entry, and other required administrative responsibilities. Conduct final café walkthroughs and ensure the space is properly prepared for the next shift. Leave clear communication regarding important issues, follow-up needs, or operational concerns. What We're Looking For Requir