Coffee Bar Manager

Coffee Bar Manager
Title: Coffee Bar Manager Reports To: General Manager // FLSA Classification: Nonexempt Interested applicants should email a statement of interest and resume to [email protected] Description: The Coffee Bar Manager is responsible for maintaining the effective and consistent operation of Higher Grounds Coffee Bar. This includes demonstrating and coaching radical customer service, supervising staff, managing inventory, and ensuring we are serving exceptional beverages that meet our standards. The Coffee Bar Manager is a member of the sales team and is expected to consistently support our retail sales through the Coffee Bar. Lead by example to demonstrate company standards of customer service and interpersonal maturity among the staff. Exhibit clear enthusiasm for hospitality, thriving on interpersonal interaction to create an inviting and welcoming space in the Coffee Bar. Ensure all staff are warmly welcoming customers; engaging them sincerely and professionally, talking about their needs and preferences and making suggestions when appropriate. Create and publish a staffing schedule to allow operations to meet the customer service standards of Higher Grounds while aiming to achieve established labor cost efficiency metrics. Manage communication and coordination for adjustments to the schedule due to weather, sickness, approved vacations, absences, etc., by either finding substitute coverage or flexing into working a shift to the degree necessary to ensure smooth operations. Prepare and serve beverages that meet HG standards for freshness, quality, and presentation. Guide other staff to preparing beverages at the same standard. Understand and uphold health and safety standards and systems in the Coffee Bar. Ensure daily and weekly cleaning schedules are completed to a consistent and high standard. Ensure that the bar is sufficiently stocked to meet demand, stock awaiting sale is kept in an orderly and secure condition (e.g. milk products are properly stored), and waste is minimized and recorded. Ensure coffee equipment is in good working order and maintained regularly. Engage with company administration to solve maintenance issues. Maintain effective merchandising and promotion of retail items. Maintain coffee knowledge on all HG offerings by participating in tastings and training; accurately communicate product information to customers. Ensure all staff are doing the same. Demonstrate an ongoing pursuit of education, training, and knowledge of industry trends, setting an example for all barista staff. Collaborate with company leadership to create systems, sales strategies, and efficiencies to allow Coffee Bar performance to meet or exceed financial goals. Guide beverage development and roll out to ensure a consistent and unique menu offering Train, coach, and manage employees to ensure individuals can achieve their full potential in their roles. When necessary, advocate for additional staff training. Lead regular (at least monthly) meetings with all barista staff. Diligently utilize online software for electronic communication, data management, and performance tracking. Competencies: Proactive communicator Leader by example and through written and verbal direction Coffee proficient, expertise seeking Accurate cash handling Bias towards action Problem solving/analysis Compassionate collaborator Pleasantly persistent Qualifications: 1 to 3 years of previous coffee barista experience required; cafe management experience a plus. Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrating resourcefulness in setting priorities and guiding investment in people and systems. Possess personal qualities of integrity, credibility, and commitment to the mission of Higher Grounds. A passion for specialty coffee and a human-centric approach. Ability to utilize computer software and navigate basic computer platforms. Excelle