Field Service Technician

Field Service Technician Join our Technical Services team We’re looking for a Field Service Technician to help us keep the UK’s best coffee flowing. At Extract Coffee Roasters, we build, maintain and repair high-performance coffee equipment for some of the country’s most respected cafés, restaurants and hospitality venues. You don’t need experience working with coffee machines — just a practical mindset, a love of learning, and real enthusiasm for coffee. If you have any mechanical or electrical training or hands-on experience, that’s a big plus. You’ll receive full training, mentorship and support from our expert technicians, and work alongside a brilliant team based at our Bristol HQ. In this hands-on role, you’ll learn how to install espresso machines, diagnose faults, carry out servicing, and support baristas with on-site training — all while delivering outstanding customer care. You’ll gain confidence working independently in the field, backed by a skilled workshop and support network. At Extract, we work at the cutting edge of coffee technology — and as your skills grow, you’ll have the opportunity to get involved in exciting machine customisation projects and help launch new equipment from top manufacturers. While most work happens during the day, some repairs and installations may fall outside standard hours. We’ll need a bit of flexibility from time to time — including participation in a shared on-call rota once you're fully trained. You’ll need great people skills, the ability to think on your feet, and a willingness to learn — always with empathy, curiosity and care. WHAT YOU'LL DO (ONCE TRAINED) Install, service and repair espresso machines, grinders and brewers at customer sites Diagnose faults and carry out accurate, efficient repairs Perform preventative maintenance and calibration Provide basic barista training and machine care advice Support call-outs and emergency repairs as part of an on-call rota Keep clear service records and update job progress through our CRM Act as an ambassador for Extract’s quality and values What you’ll bring A practical mindset with hands-on experience or interest in mechanics, electrics, or similar trades (training or qualifications are a bonus) Great communication and people skills A logical approach to problem-solving A full, clean UK driving licence Confidence managing your time and staying organised A passion for coffee and commitment to great customer experiences A human approach — you value kindness, integrity and collaboration as much as technical skill Why join us? Competitive salary, based on experience Purpose-driven business Company vehicle, tools and full training provided 23 days’ holiday + 8 bank holidays (additional days for long service) Company pension scheme Wellbeing support & in-house yoga Progression routes into senior field or workshop roles Excellent coffee, every day Hours & Location Monday–Friday, full time Salary £28,000 - £32,000 depending on experience and qualifications Coffee based experience? No technical experience required — just a desire to learn. You’ll be mentored by some of the best technicians in the business and supported by a skilled, values-driven team that believes in kindness, integrity and learning from each other. Equity, Diversity & Inclusion We actively support diversity and inclusion and ensure that all our employees are valued and treated with dignity and respect. We want to encourage everyone in our business to reach their potential. We work to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. HOW TO APPLY Email a copy of your CV to [email protected]. The People & Culture team will be in touch by email with a link to a short candidate questionnaire. This is the next step before we move to interviews. It helps us u