Store manager/supervisor – full time

Join Our Creative Family at Happy Hour Club Cafe & DIY Workshop! Are you a responsible, proactive, and hands-on leader who enjoys keeping things organized, improving systems, and helping a creative team run smoothly? Happy Hour Club Cafe & DIY Workshop is looking for a dedicated Store Manager / Operations Supervisor / Senior Community Manager Lead to oversee our daily store operations, lead our Community Managers and part-timers, manage stock and manpower, coordinate group workshop arrangements, and continuously improve the way our store runs. This is a senior operations role. While our Community Managers focus mainly on customer service, DIY guidance, station preparation, and daily floor duties, this role focuses on leading the team, managing operations, coordinating schedules, improving workflows, supporting group bookings, and ensuring the store runs smoothly and efficiently . If you’re someone who can take ownership, follow through on tasks, manage people, organize inventory, coordinate arrangements, and improve processes, this role is for you! What You’ll Be Doing: Oversee the overall daily store operations and make sure the store runs smoothly, efficiently, and according to HHC standards. Lead and supervise Community Managers, part-timers, and floor staff to ensure everyone understands their responsibilities and completes their tasks properly. Manage daily task delegation, task handovers, follow-ups, and deadline tracking to ensure work is completed on time and to the expected standard. Support the team in maintaining high service standards, smooth workflow, and consistent execution during daily operations. Monitor the floor during operating hours to ensure customer experience, workshop flow, cleanliness, staff performance, and service quality are maintained. Make sure Community Managers are carrying out their roles properly, including customer guidance, station preparation, workshop support, cleaning, packing, and daily floor duties. Arrange part-timer schedules, weekly rosters, shift planning, and manpower allocation based on bookings, events, weekends, launches, and operational needs. Assign manpower for regular operations, group workshops, private events, corporate bookings, and special activities. Monitor staff attendance, punctuality, shift changes, staff performance, and training needs. Reply and manage customer enquiries through WATI, especially for group bookings, private workshops, event enquiries, and arrangement confirmations. Coordinate group workshop arrangements, including booking details, activity selection, timing, customer requirements, manpower planning, setup needs, and internal team communication. Prepare and communicate clear event or group workshop arrangements to the team so everyone knows what to prepare before the session. Manage stock inventory checklists for workshop materials, café items, packaging, tools, supplies, and other store essentials. Conduct regular stock checks, review inventory records, monitor low-stock items, and raise restocking requests before items run out. Check incoming supplies, receiving logs, purchase orders, and stock movement to ensure items are properly recorded, labelled, stored, and organized. Improve inventory control to support smoother operations, reduce wastage, and avoid last-minute stock shortages. Create, update, and improve SOPs for daily operations, part-timers, customer service, inventory, workshop processes, cleaning, packing, new activities, group workshops, and store workflows. Help ensure SOPs are clearly communicated, easy for the team to follow, and consistently applied during daily operations. Identify areas where the store workflow can be smoother and propose better systems, checklists, or processes to improve efficiency. Support new DIY activity launches, seasonal campaigns, corporate events, and store improvements by preparing workflows, staff training, checklists, and operational setup. Review customer feedback, floor observations, staff feedbac