Café Manager (Kuala Lumpur)

The main responsibility is to ensure outstanding customer service in terms of speed, service, sequence, etiquette, food quality and exceed customers’ satisfaction consistently. Providing leadership and guidance to the team to ensure daily café’s operation are managed effectively and customers’ satisfaction achieved consistently. Work with the team closely to ensure full compliance of the SOP. Be responsible, handle / resolve customers’ complaint promptly and courteously. Responsible for making sure all complaints and feedback are reported to Area Manager (AM) or Senior Area Manager (SAM) in charge immediately for further action. Be responsible and provide on job training and monitoring to all new and existing staff consistently. Take responsibilities and monitor the performance and welfare of the staff, Service Coordinator and Supervisor in your team. Making sure they adhere to their job scope, standards and SOP. Strictly adhere and be compliance to the financial control procedures. Implementing promotional activities and tracking the results, giving feedback on customers’ comments for improvement. Work closely with SAM and the team to achieve sales target, cost and wastage reduction guidelines, quality of food and service at zero tolerance on variance and pilferage. Effective management of the team to ensure an acceptable standards of staff discipline and professionalism is achieved. To monitor and minimize wastages, breakages, pilferage, food quality and variance.