Lead a team of warm and caring Tim Mates

Lead a team of warm and caring Tim Mates (employees) with empathy and acumen to deliver a world class customer experience. Ensure that customer service, store operations and product quality standards are met all the time.

Once you are here, you will:

- Ensure that the Tim Hortons ‘Guest experience’ is consistently provided for all guests
- Ensure all company policies, store operating standards and procedures are effectively communicated to Tim Mates
- Take lead in directing others to follow policies and procedures for operational flows at each station, and apply standards for merchandising stock rotation and storing of all products
- Perform and direct others to complete cleaning tasks in accordance with duty roster and cleaning schedules
- Assist in Team scheduling and in adjusting staffing to meet business requirements/patterns
- Flawlessly execute store plans to enhance customer service experience
- Execute consistently on all store operating standards
- Follow and guide others in following cash handling procedures and till point policies
- Follow inventory stocking and recording guidelines
- Contribute to store goals for increasing sales and improving profits
- Act as a role model, providing guidance and training to store Tim Mates on all performance expectations
- Provide ongoing coaching to strengthen the performance of other Tim Mates, improving skills in needed areas
- Effectively communicate timely and important information to Restaurant Manager and team
- Respond calmly and professionally when authority is challenged

Please note that the roles and responsibilities at work may evolve depending on business requirements