Second Shift Security Supervisor

Phoenix Art Museum is looking for a Security Supervisor to supervise and direct the daily operations of the Security Department to provide a safe, secure, and welcoming environment for the Museum’s collection, members, visitors, volunteers, contractors, and staff. Serves as the on-site operational leader during assigned shifts, exercising independent judgment to coordinate security operations, emergency response, building access, customer service, and cross-department operations while maintaining the Museum’s customer service standards and operational priorities. Security Supervisors are expected to exercise independent judgment in directing daily security operations, responding to emergencies, coordinating building access, prioritizing staffing resources, and addressing operational issues consistent with Museum policies. During assigned shifts, the Security Supervisor may serve as the highest-ranking operational representative on site until relieved by senior management. Decisions should prioritize life safety, protection of the Museum’s collection, continuity of operation, and exceptional visitor service. Security Supervisors are expected to resolve operational issues independently whenever practical and escalate matters to senior leadership when circumstances require.

JOB DUTIES INCLUDE:
1. Provide leadership and supervision for assigned staff including Security Officers, Gallery Attendants, and Dispatch Operators. Duties include planning, scheduling, organizing and directing work, training staff, conducting interviews, recommending hiring decisions, coaching employees, administering corrective action consistent with Museum policy, completing performance evaluations, and making disciplinary recommendations.
2. Prioritize and coordinate multiple operational requests while balancing the safety, security and operational needs of the museum.
3. Maintain schedule flexibility based on assigned supervisory responsibilities and departmental needs. Certain assignments may require evening, weekend, holiday, after-hours, or short-notice availability to provide supervisory coverage, respond to operational needs, special events, emergencies, staffing shortages, or other unplanned circumstances.