Garden Shop Key Holder

The Key Holder supports the daily operations of the Garden Shop by delivering an exceptional guest experience, providing leadership during assigned shifts, and ensuring the safe and efficient operation of the store. As a trusted leader, the Key Holder serves as the manager-on-duty in the absence of the Garden Shop Manager, oversees opening and closing procedures, supports staff and volunteers, and helps create a welcoming retail environment that reflects the mission and values of Lewis Ginter Botanical Garden.
This position plays an important role in connecting guests with the Garden's mission through outstanding customer service, knowledge of Garden programs and exhibits, and enthusiasm for the Garden's retail offerings.
Responsibilities
Store Operations
Open and close the store following established procedures.
Secure the building by arming and disarming alarm systems and ensuring all doors are locked.
Conduct opening and closing inspections to ensure the store is clean, safe, and ready for business.
Perform cash register opening and closing procedures, including drawer counts and daily reconciliation.
Prepare bank deposits and maintain accurate cash handling records.
Monitor store appearance, merchandising, and inventory presentation throughout each shift.
Assist with maintaining inventory accuracy and communicating product needs.
Perform other duties and responsibilities as assigned by the Garden Shop Manager or supervisor to support the operational needs and mission of Lewis Ginter Botanical Garden.
Customer Service
Deliver exceptional customer service that reflects the Garden's commitment to hospitality, education, and community engagement.
Welcome guests, answer questions, assist with purchases, and provide recommendations on merchandise, including plants, gardening supplies, botanical-themed gifts, books, home décor, children's items, seasonal products, and locally sourced merchandise.
Resolve customer concerns professionally and escalate issues when appropriate.
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