Customer Service Attendant

The Customer Service Attendant (CSA) is part of the frontline team ensuring passengers, terminal visitors and other stakeholders experience smooth, safe, and secure terminal operations every day. As the face and voice of operations, the customer service team are vital in delivering a welcoming, efficient, and professional experience. This role involves a diverse range of responsibilities, with a primary focus on ticketing ferry customers, monitoring incoming calls and emails, sales and service, maintaining security of restricted terminal areas, monitoring parking, assisting customers and ensuring smooth vehicle flow. The CSA is an essential link between shoreside and on-board operations liaising closely with vessel crew to ensure vehicle space is maximised on board, and on-time departures of all services. Key responsibilities include providing customer service to passengers, retail customers, general public, visitors and other stakeholders; processing vehicle and foot passenger ticket sales — face-to-face, online and over the phone; handling incoming calls – responding to enquiries, making bookings, forwarding calls to appropriate staff; monitoring general enquiries email – responding to enquiries, making bookings, forwarding emails to appropriate staff; processing cash handling, EFTPOS reconciliation, and safe cash management during opening and closing pro