Fathom Coffee Operations Manager

Constantly innovating, focused on the highest quality coffee available, Fathom Coffee is Virginia Beach’s original nano roaster. Our philosophy is putting people-first, educating the community on coffee origins, brewing methods, and roasting techniques. Since starting as a hobby in 2016 we have now grown to have a full-service coffee destination located in the ViBe Creative District only 3 blocks from the Atlantic Ocean.

We are looking to expand our team with someone looking to participate and take ownership in all aspects of the coffee shop. From providing world-class engagements with our loyal customers to educating first time visitors about our brand, packaging, labeling and shipping coffee, you will be an integral part of our growth.

### What You’ll Do
- Work full time in the operation of the coffee shop. You will occasionally work solely as a manager, but you will also work as a crew member and barista during some shifts.
- Maintain and share with others your working knowledge of coffee origins, flavor profiles, and recipes.
- Ensure consistent messaging and branding, set by Fathom, through all marketing channels.
- Respond to all customer inquiries including phone calls, emails, and social media direct messages and post engagement.
- Work with marketing resources to create and develop content.
- Interview, hire, and train team members and maintain a high quality customer first experience.
- Create and control the daily shift schedule – and will be responsible for coverage when changes to the published schedule occur.
- Identify and implement opportunities for improvement in the operations of the business.
- Maintain inventory control and ensure adequate inventory of consumables and supplies are available.
- Ensure timely, accurate, and safe/secure shipping of online orders.
- Develop and grow the business and product offerings. Some examples of this expected in your first six months include:
- Develop a “Roasting Experience” repeatable event offering with a script and marketing plan.
- Develop a private-event / off-site coffee bar offering with pricing and a marketing plan.
- Develop a standardized offering for wholesale clients and locations to offer nitro cold brew.
- Expand and grow online sales channels.
- Collaborate with the team to identify opportunities to source new beans.

### Position Details/Compensation Structure
- Your position will be compensated at $15/hr plus tips (when working as a barista).
- Benefits: 401(k) match, health/dental/vision insurance
- You are eligible for a “profit-sharing” bonus based on your ability to increase month-over-month performance and achieve company goals.
- Targeted earnings will be $45,000-$50,000 with tips and bonuses.

At least five years of coffee addiction, reliable, responsible, dedicated, honorable, trustworthy.

401(k) match, health/dental/vision insurance, profit-sharing bonus.