Store Manager

A Zen Coffee Company Store Manager is responsible for leading the day-to-day operations of the shop while creating an environment where every guest feels like they are one of our own. The Store Manager leads by example, develops their team, drives sales, maintains operational excellence, and ensures every guest receives exceptional service.
**Qualifications**
- Minimum 2+ years of management experience in a coffee shop, café, or restaurant required
- Proven experience leading and developing teams
- Strong understanding of labor management, scheduling, inventory, and food safety
- Ability to coach employees while holding them accountable
- Excellent communication and conflict resolution skills
- Ability to thrive in a fast-paced environment
- Availability to work mornings, evenings, weekends, and holidays as needed
**Essential Responsibilities**
- Lead, coach, and develop a high-performing team
- Model Zen Coffee Company's mission, vision, and values every day​
- Oversee all daily shop operations
- Ensure beverages and food are prepared according to company recipes and quality standards
- Maintain exceptional cleanliness and organization throughout the shop
- Ensure opening, mid-shift, and closing procedures are completed accurately
- Maintain food safety and sanitation standards
- Monitor equipment and communicate maintenance needs promptly
- Create and manage employee schedules
- Maintain labor within company goals
- Manage inventory, ordering, and product waste
- Protect company assets through proper cash handling procedures
- Analyze sales trends and identify opportunities to improve business performance
- Create an exceptional guest experience every shift
- Resolve guest concerns professionally and promptly
- Attend management meetings and required trainings
- Maintain proficiency in espresso preparation, grinder calibration, milk steaming, and beverage quality
**Physical Requirements**
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. The employee must regularly stand and walk for extended periods, frequently use hands and arms to prepare beverages and food, lift and move up to 50 pounds, bend, stoop, reach, kneel, climb, and occasionally work in both hot and cold environments. Managers should be prepared to spend the majority of their shift actively working alongside their team while maintaining operational oversight.

2+ years management experience, strong leadership skills, availability for various shifts