Office Staff

The office staff is responsible for answering phones in a pleasant manner, booking birthday and other group event reservations.Developing, managing and improving league business.Maintaining customer database.Creating and distributing flyers and promotional material.Sales and community relations.
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**Responsibilities**
- Attends work regularly and exhibits positive attitude at all times.
- Provides friendly, courteous, polite and helpful customer service in the center and on the phone.
- Maintain Customer database, compile and organize customer leads.
- Greets and informs customers of center services, bowling promotions, current prices and specials.
- Solicits new bowlers.
- Develop and maintain league business through effective relationships with league bowlers.
- Sell center services through suggesting upcoming specials and events.
- Capitalize business opportunities in the market area by executing strategies to drive sales in league, open play, and other activities.
- Sales and community relations. Effectively market the location to the community using local, regional and national promotional services.This may include participating in local groups to develop excellent community relations to increase customer traffic to the center.
- Maintain inventory of all flyers and promotional materials and supplies.
- Plan, book and confirm all events including birthday parties and group events.
- Assist with collecting and processing payments and deposits of group events.
- Maintain lane and party reservation reports.
- Work with Desk attendants to ensure successful events.
- Performs tasks as requested by management.
**Requirements**
- High School Diploma
- High level of trust and integrity.
- ****Highly developed sense of customer service and interpersonal skills.
- Solid computer, databaseand social networking skills.
- Knowledge of office equipment (copiers, printers, fax).
- Bowling and league knowledge preferred.
- Solid communication skills.
- Marketing and sales experience preferred.
- Attention to detail.
- Excellent organizational skills including the ability to multi-task, even when interrupted.
- Ability to work flexible hours nights, weekends, and holiday, as well as, extended hours to support business needs.
- High energy and self motivated.
- Active in the community

High School Diploma, Highly developed sense of customer service, Solid computer skills