Counter

A Blackbird Doughnuts counter staff member is responsible for welcoming and assisting guests with their orders. You will be using our POS, pulling doughnuts from the bakery racks, placing them in branded bags or boxes, preparing coffee + Tea, and genuinely interacting with each guest that enters our space, building relationships and encouraging repeat business. If you choose to work at our South End or Harvard Square location you will also be responsible for selling packing and sandwiches from our sister shop, Sally’s Sandwiches. Our Newton and Beacon Hill locations have beautiful espresso machines that you will be professionally trained in.

All new members are provided with a welcome training shift at our flagship location in the South End as well as an orientation with our executive team.

PERFORMANCE EXPECTATIONS |
- We ask that you have at at least 2-3 shifts of availability per week
- Early morning availability preferred for at least 1 of your shifts per week
- A 6-month commitment is encouraged
- Arrive on time for your scheduled shifts
- Maintain a strong knowledge of our products and offerings
- Provide guests with genuine hospitality
- Complete all daily checklist and required tasks
- Proactive communication with all team members and management
- Alert scheduling manager of any scheduling changes in a timely manner
- Applicants should have a sense of urgency, be able to maintain the work space per the standards set by management, and bring a positive attitude and strong work ethic to the team

COMPENSATION |
- Hourly rate of $15 per hour + tips ($21+ per hour average)
- Paid sick time for all employees (full and part time - 40 hours per year)
- Paid vacation for full time* employees after 1 year of employment
- Health (PPO or HMO), vision, and dental insurance available for full-time* employees
- 50% employer contribution
- HSA accounts available
- Complimentary doughnuts, coffee, and tea during shifts
- $50 monthly company credit (good to use at Blackbird or Sally’s)
- Blackbird Swag to wear during shift (t-shirt + bandana)
- Merch rewards based on longevity (mug for 3 months, beanie for 6 months, and sweatshirt for 1 year)