Front of House

Supervisor
📍 Cambridge | Full-time | Part-time I Permanent I From £13.00 per hour + benefits
We are looking for an experienced Supervisor to join our team. If you’re organised, enjoy leading a team, and are passionate about great food, drinks, and excellent customer service, this role is for you. You’ll help keep the café running smoothly, support and motivate the team, and ensure every customer leaves happy.
Duties will include:
To assist with the management of all aspects of the running of the Cafe: preparing the weekly rota, opening and closing the shop, operating the till, maintaining stock levels, dealing with complaints, completing all relevant procedures, ordering, preparing and serving drinks and food
To organise all areas front of house into daily, weekly and periodic cleaning standards to achieve the highest levels of presentation at all times.
To organise daily procedures for set up of all waiting stations, pass counter, bar areas, dining areas and for close down and to plan staff to take responsibility
To provide direct line management support, training and supervision to staff members
To not only be a good leader but also a key team player who can communicate well with clients, visitors and colleagues.
To lead by example, creating a nice working environment where all staff members are empowered to give feedback and to challenge the status quo
You will be well organized, with excellent attention to detail and take great pride in overall customer experience.
To provide the highest level of customer service in a busy environment, and make sure that the same level of customer service is offered from the staff.
To report any problems to the Cafe Manager and/or General Manager
To ensure a high level of health and safety, cleanliness and food hygiene and to ensure that safe working practices are followed
To make sure that food and drinks are prepared and served consistently to the highest quality possible, according to Aromi’s standards, and to make sure customers are satisfied
To adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems
Requirements:
Supervisory experience within a hospitality setting
Confident and outgoing, a team player and a role model
Highly organised, calm under pressure and with attention to details
Passionate about great food, drinks and coffee with a can-do attitude
Hard-working and dedicated
Welcoming and approachable, both to employees and customers
Benefits:
Company pension scheme
Staff discounts across all Aromi locations
Tips fairly shared to reward your hard work and dedication
Employee referral scheme
What We Offer:
A supportive, family-style team environment
Flexible working and a focus on work-life balance
Training and development opportunities
The chance to be part of a growing independent business with Sicilian soul
Fun team parties and events