Customer Service Attendant (Seasonal Casuals Multiple Roles)

The Customer Service Attendant (CSA) is part of the frontline team ensuring passengers, terminal visitors and other stakeholders experience smooth, safe, and secure terminal operations every day. As the face and voice of operations, the customer service team are vital in delivering a welcoming, efficient, and professional experience. This role involves a diverse range of responsibilities, with a primary focus on ticketing ferry customers, monitoring incoming calls and emails, sales and service, maintaining security of restricted terminal areas, monitoring parking, assisting customers and ensuring smooth vehicle flow. The CSA is an essential link between shoreside and on-board operations liaising closely with vessel crew to ensure vehicle space is maximised on board, and on-time departures of all services.

Proven commercial cleaning experience. Knowledge of commercial cleaning techniques, machinery, and chemical handling (SDS). Willingness to obtain and maintain a National Police Check, and current First Aid / CPR certifications. Demonstrated experience working independently, ideally on night shifts, or in sole operator roles. High attention to detail and a disciplined approach to work.