Coffeehouse Retail Supervisor

Coffeehouse Retail Supervisor

Coffee By Design | Portland, Maine

Full-Time | Salaried | $65,000–$75,000 + Benefits

Contact: Lorrie Ritter, HR & Employee Relations at [email protected]

Lead a Coffeehouse. Build a Team. Be A Part of Coffee As A Catalyst for Real Change.

Coffee By Design is looking for an experienced, people-focused Coffeehouse Retail Supervisor to lead one of the most important expressions of our brand: our coffeehouse.

This is more than a coffeehouse management position. It is an opportunity for someone who loves specialty coffee, hospitality, people, and the business of running a great coffeehouse to take meaningful ownership of the guest experience, team culture, financial performance, and day-to-day operations.

We are a 100% woman-owned, Maine-made specialty coffee company, founded in 1994. For more than three decades, we have built our business around exceptional coffee, long-term relationships with farmers, thoughtful craftsmanship, and a deep commitment to our community.

We are looking for a leader who wants to be part of that story and help write what comes next.

The Opportunity

As Coffeehouse Retail Supervisor, you will have broad responsibility for the success of the coffeehouse. You will lead a talented team, create an environment where people can do their best work, and ensure that every guest experiences the quality, warmth, and hospitality that define Coffee By Design.

You will work closely with the company's leadership team and have a voice in decisions ranging from staffing and financial performance to product selection, seasonal beverages, merchandising, training, and the evolution of the customer experience.

You don't have to know everything on day one. But you should be curious, accountable, confident leading people, comfortable with numbers, and genuinely excited about specialty coffee and hospitality.

What You'll Own

People & Leadership

Lead, coach, develop, and inspire the coffeehouse team.

Build a positive, inclusive, respectful, and high-performing workplace.

Hire and train new team members while developing existing employees and future leaders.

Partner with Shift Leaders to create consistency across every shift.

Establish clear expectations and provide timely, constructive feedback and recognition.

Conduct regular team meetings and create opportunities for employees to share ideas and feedback.

Work closely with HR & Employee Relations on performance management and employee relations matters.

Maintain a positive and professional relationship with the retail team's union representative and operate in accordance with the collective bargaining agreement.

Hospitality & Customer Experience

Set the standard for exceptional hospitality and customer service.

Be visible and engaged in the coffeehouse, particularly during peak periods.

Ensure consistently excellent coffee, beverages, food, and service.

Anticipate guest needs and identify opportunities to make the coffeehouse experience better.

Oversee merchandising, cleanliness, atmosphere, and the overall presentation of the store.

Respond thoughtfully and effectively to customer concerns.

Coffee, Beverage & Product

Stay curious and current about specialty coffee, beverage trends, and the broader coffee industry.

Develop seasonal beverage menus in collaboration with the appropriate members of the Coffee By Design team.

Evaluate retail products and recommend new offerings based on customer interest, brand alignment, and sales performance.

Help connect the coffeehouse experience to the farmers, coffees, and stories behind the Coffee By Design brand.

Participate in and encourage ongoing coffee education for the team.

Business & Financial Leadership

You don't need to be an accountant, but you do need to understand that a successful coffeehouse is both a hospitality business and a business.

You will:

Partner with the Owner and Finance Manager to establish sales, labor, and profitability goals.

Moni…