Cafe Manager- MEXICAN CAFE

For the one who leads people, builds culture, and creates unforgettable hospitality

Move like a jaguar.

If those words feel like they were written for you, you may be the Café Manager we're searching for.

We are a respected, world-class Mexican grocery brand entering a new era of café culture, specialty coffee, fresh-roasted beans, and hospitality rooted in warmth, heritage, and pride. As we launch multiple new cafés over the next two years, we're looking for a leader who can build exceptional teams, deliver remarkable guest experiences, and create cafés that become part of their communities.

This role begins on the café floor—leading by example, developing people, and creating systems that allow the team to thrive. As we grow, you'll help shape the culture, operational excellence, and hospitality standards that define every Casa Libre café.

WHO YOU ARE

A hospitality leader with at least 5 years of experience in specialty coffee, successfully managing high-volume cafés.

An exceptional barista with advanced skills in espresso preparation, milk texturing, dial-ins, workflow management, and specialty coffee standards.

Passionate about coffee, hospitality, and building unforgettable guest experiences.

Experienced in hiring, coaching, scheduling, performance management, and developing high-performing teams.

Financially minded, with a strong understanding of labor, cost of goods, inventory management, and café profitability.

Knowledgeable in specialty coffee, brew methods, coffee origins, sensory evaluation, and quality control.

Organized, accountable, and able to balance strategic leadership with day-to-day operations.

Bilingual in English and Spanish preferred.

Calm under pressure with excellent communication, leadership, and problem-solving skills.

Someone who leads with humility, earns trust through action, and treats the business like it's your own.

WHAT YOU'LL OWN

Leadership

Lead, inspire, and develop a high-performing café team.

Hire, onboard, train, coach, and retain exceptional team members.

Create a culture built on accountability, hospitality, respect, and continuous improvement.

Lead by example and maintain a visible presence on the café floor every day.

Guest Experience

Ensure every guest receives warm, genuine, and memorable hospitality.

Set and maintain service standards that exceed expectations.

Resolve guest concerns quickly and professionally.

Build relationships with regular guests and foster strong community connections.

Coffee & Beverage Excellence

Maintain exceptional standards for espresso, brewed coffee, tea, and every beverage served.

Support daily espresso dial-ins and ensure beverage quality remains consistent throughout every shift.

Coach and develop baristas on technique, workflow, latte art, and specialty coffee standards.

Lead coffee tastings, calibration sessions, and ongoing education to build product knowledge and craftsmanship.

Protect the connection between exceptional coffee and exceptional hospitality.

Café Operations

Oversee all daily café operations, ensuring smooth, efficient service.

Manage scheduling, labor planning, and daily staffing needs.

Maintain exceptional standards for cleanliness, organization, food safety, and operational execution.

Ensure all opening, closing, cash handling, and operational procedures are consistently followed.

Financial Performance

Manage labor, cost of goods, waste, and controllable expenses.

Monitor daily sales, key performance indicators, and operational reports.

Maintain inventory accuracy and oversee ordering of café supplies.

Identify opportunities to improve profitability while enhancing the guest experience.

Team & Culture

Coach and develop future leaders within the café.

Conduct regular one-on-one meetings, performance reviews, and ongoing feedback.

Foster an environment of trust, collaboration, accountability, and genuine care.

Partner with the Director of Operations to implement new systems, training, and…