Shift Lead/Key holder

We are looking for a reliable, motivated, and service-oriented Shift Lead / Key Holder to join our café team. The Shift Lead plays a vital role in ensuring smooth daily operations, maintaining excellent customer service standards, and supporting the management team in achieving store goals. This position involves opening and closing the café, supervising staff during shifts, overseeing product quality, and ensuring a welcoming and efficient environment for both customers and team members. The ideal candidate will be a strong communicator, lead by example, and bring a positive, hands-on attitude to every shift. Responsibilities (General) -Prepare and serve coffee, espresso drinks, teas, and other beverages to café standards -Greet customers warmly and provide menu recommendations as needed -Operate coffee machines, grinders, and other café equipment safely and efficiently -Maintain cleanliness and organization of the café, including workstations and seating areas -Handle cash and process transactions accurately using POS systems -Restock supplies and assist with inventory management -Follow food safety and sanitation guidelines -Collaborate with team members to ensure smooth daily operations Responsibilities (Shift Lead) -Open and/or close the café, ensuring all operational procedures are completed accurately and securely -Lead and support baristas and other team members during shifts to maintain high service and product standards -Assist in training, coaching, and motivating staff to deliver excellent customer experiences -Handle cash management, including register balancing and deposit preparation -Monitor inventory and restock supplies as needed to support smooth operations -Ensure cleanliness, organization, and compliance with health and safety guidelines -Resolve customer concerns quickly and professionally -Communicate effectively with management regarding staffing, supplies, and operational needs