Executive - Credit Control (Recovery)

1. Tenant Account Monitoring
- Monitor and manage tenant aging reports on a daily / weekly basis.
- Identify overdue accounts and categorize according to aging buckets (30/60/90 days).
- Highlight high-risk accounts to management promptly.

2. Debt Recovery & Collection
- Perform reminder calls, emails, and follow-ups for overdue payments.
- Issue reminder letters, demand letters, and notices of default.
- Arrange meetings with tenants facing financial difficulties.
- Negotiate repayment plans (subject to management approval).
- Ensure prompt follow-up on habitually owing tenant.

3. Internal Coordination
- Work closely with:
- Billing Team (for accurate invoicing)
- Leasing Team (tenant performance & occupancy cost)
- Mall Operations (enforcement action)
- Legal team (if litigation required)
- Participate in tenant performance review meetings.