Key Operator

The main objective of the Key Operator is to train and develop staff to ensure all revenue and growth goals are being met. The operator is ultimately responsible for reaching performance goals and should be compensated when successful in their duties performed to achieve these goals. This structure is critical to achieving the development and performance of the PJ’s Coffee they oversee, as well as their professional growth. Responsibilities: Understand completely all company policies, procedures, standards, specifications, guidelines, and training programs. Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times. Ensure that all food and beverages are consistently prepared and served according to the store’s recipe and par level standards. Achieve company objectives in sales, service, quality, the appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment. Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures. Ensure all labor and scheduling requirements/goals are met, including filling in on the schedule where needed to ensure guest service standards and efficient operations. Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following PJ’s preventative maintenance programs. Fully understand and comply with all federal, state, county, and municipal regulations that pertain to the health, safety, and labor requirements of the store, employees, and guests. Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner. Assist with carrying out store marketing, advertising, and promotional activities and campaigns as set forth by upper management. Ongoing training and development through PJ’s Coffee Corporate communications, management meetings, regional calls, and other resources.