Sales & Operational Executive – Value Added Services

LK Domain Registry is the sole administrator for web addresses that end in “.lk” in Sri Lanka. Since its inception in 1990, LK Domain Registry is facilitating development initiatives of Internet infrastructure services to improve the Internet service sector in the country. The Registry is expanding its services to serve the country better.
We are looking for energetic individuals to fulfill the need gap of the organization as given below. An attractive remuneration package awaits the right candidate, including base pay and additional commission based on performance.
DUTIES & RESPONSIBILITIES
- Lead, Support, and Coordinate Sales of Value Added Services and Operations.
- Provide accurate and professional client and customer support via phone, chat, and email.
- Collaborate with LK Domain Management, Staff and Stakeholders.
- Prepare and submit reports as required by management.
- Achieving defined monthly targets for new sales and ensuring the retention of renewals.
- Skilled in team collaboration to achieve shared goals.
- Perform any other duties as assigned by management.
REQUIREMENTS
- A diploma or certificate in IT/ICT/IT Systems from a recognized institution or a recognized professional qualification.
- Demonstrated competence, knowledge, skills and ability in supporting/conducting customer service/operational activities.
- At least two years relevant experience.
- Possess sound knowledge of web and email service offerings (advantageous).