Cafe Staff/Barista

At Borealis, every person wears many hats. We operate with a small team, where each staff member is expected to perform multiple tasks. While some people may be better suited for one task than another, each person is expected to contribute equally to any duties that may be required.

The Cafe Staff/Barista is responsible for serving all products with friendly, individualized attention towards each customer. They are also responsible for educating customers about our coffees and menu offerings. The Cafe Staff/Barista will fulfill any other duties the Manager, Assistant Manager, or Shift Lead assigns and will represent Borealis Coffee in a professional manner.

Our cafes are open 7 days a week, with the busiest days being weekends. Our Riverside location is open 6 am to 3 pm with opening shifts starting as early as 5 am. Closing shifts generally run 30 minutes to one hour after close. Bristol is open 7 am – 3 pm, or until 9 pm Thursday – Saturday.

Shifts are generally 6 – 8 hours, unless staff availability or business needs dictate something different. Some shifts may be as long as 8 hours plus a 30-minute unpaid break, depending on staff availability, business needs, or position. Full-time is considered 30 hours per week and is given priority when scheduling for the week.

**Product Responsibilities:**
- Ensures that all customers are educated on our products and services.
- Maintains the highest quality, consistent product standards.
- Follow all company drinks recipes and procedures.
- Takes initiative to taste and learn about each new coffee and menu offering so they can clearly communicate the differences in each coffee, make informed suggestions to customers, and have a general understanding of our products.
- Fulfill orders to our high-quality standards as necessary or as asked by supervisors.

**Service Responsibilities :**
- Sells and serves products to customers in a courteous and friendly manner.
- Participates effectively and efficiently in all sales promotions.
- Safely handles all hot and cold drinks during drink preparation.
- Verbally receives customer orders and calls them back in a friendly manner.
- Reports all customer complaints to the manager on duty.
- Responds proactively to prevent customer service situations.
- Accurately rings sales orders into the cash register and counts back change to customers in a courteous and friendly manner.
- Answers the telephone in a courteous and friendly manner, including, but not limited to, giving a store greeting, providing directions to the store location, or answering other questions.
- Answers customer questions regarding coffee blends, preparation, etc., in a courteous and friendly manner.
- Sells and serves baked goods and miscellaneous food items to customers. Use of a small convection oven is required. Handling of a bread knife and sharp tools is required.

**Cafe Responsibilities :**
- Restocks shelves, self-serve area, and bar area as necessary throughout the day.
- Bus dirty dishes, empty bus bins, and perform regular spot checks of the dining area.
- Wash and sanitize dishes per company standards.
- Clean bathrooms as necessary and as requested by the shift supervisor
- Maintain a tidy, clean, and safe environment for all guests and staff, in accordance with company standards.
- Organize and tidy tables and chairs, both inside and on the patio, as needed.
- Make house-made syrups, teas, and brew coffee.
- Perform daily, weekly, and monthly cleaning tasks as per company checklists.

**Training and Development:**
- Perpetuates company philosophy and culture.
- Maintains a high level of motivation to ensure quality and consistent product. An awareness and desire to continue raising the bar on the quality of service, products, and standards are necessary.
- Our training staff and Coffee Educator will train and educate each staff member to the extent of our capacity. We strongly encourage cuppings, asking questions, and learning as much as possible. We want to fa…