F&B Supervisor

Brief:
Responsible for supervising daily restaurant operations, ensuring excellent service standards, team performance, and guest satisfaction while supporting the achievement of departmental objectives.

Responsibilities:
- Supervise daily restaurant operations and ensure smooth service delivery in accordance with hotel standards.
- Coordinate and support the service team to provide exceptional guest experiences and maintain high service quality.
- Monitor restaurant setup, cleanliness, hygiene, and presentation standards at all times.
- Handle guest requests, feedback, and complaints promptly and professionally.
- Train, coach, and guide team members on service procedures, product knowledge, and operational standards.
- Communicate daily operational updates and ensure effective coordination between restaurant, kitchen, and other departments.
- Assist in staff scheduling, onboarding, and performance monitoring as assigned by management.
- Ensure compliance with hotel policies, food safety regulations, and workplace safety standards.