Supervisor

New Store Opening (End of August) @Metrocentre, Gateshead

Hours: 40 Contracted Hours Per Week - Full Time
Pay: £13.15/Hour
Rota: Varied shifts Mon-Sun, including some openings and/or closings

Are you a Black Sheep? Do you want to challenge the establishment and leave the herd behind? So do we! Black Sheep Coffee are ready to take down big corporate brands and rid the world of boring, average tasting coffee.

We’re looking for the best front of house leaders in town to drive up our sales, service, and morale. With a background in leading a team within the hospitality or retail sector you will be able to thrive in this fast-paced and rewarding role.

What You'll Do
· Make amazing coffee and products - dial in the perfect espresso, pour eye-catching latte art, and serve quality food and drinks every time. Ensuring your team do too.
· Deliver unforgettable customer service - provide a friendly, genuine customer experience at the register and professionally handle customer complaints and escalations.
· Thrive in a fast-paced environment - work with speed and efficiency during peak periods while maintaining quality and accuracy.
· Manage compliant cash-up and bank drops - Follow all cash-handling, safety, and security procedures.
· Be a true team player - Support ad hoc tasks assigned by General Manager, help train new team and communicate clearly and calmly during every shift.
· Take pride in the details - maintain a clean, safe workspace and represent the brand with positivity and professionalism. Complete daily and shift-based cleaning, food prep, compliance checklists.
· Keep service running smoothly and drive sales – place and receive stock orders to always ensure full availability.
· Lead by example - motivate and train the team on the required behavioural standards, company policies related to attendance, timekeeping, food safety, and workplace conduct.

What We're Looking For
· A positive attitude and strong communication skills
· Ability to multitask and stay focused in a fast-paced environment
· Previous management experience within coffee or food service industry
· Flexible availability, including some early mornings, evenings, weekends, and holidays. Schedule is published 2 weeks in advance.