Spa Concierge (Part-Time)

The Spa Concierge will be responsive for the day-to-day spa & salon operations while ensuring all services are being delivered consistently to community standards. Supports implementation of marketing strategies, training, scheduling of spa services & providers, unique events, monitoring facility maintenance, monitoring inventory, suggests monthly operational supply & retail orders, and facilitates resident payment processing.

This position is part-time; weekend & holiday required.

ESSENTIAL FUNCTIONS

- Effectively completes opening and closing checklists and reports any operational needs to management.
- Actively promotes and sells spa, salon, and wellness services; maximizes all revenue opportunities.
- Optimally makes spa and salon reservations to maximize revenues.
- Assists spa management in the training and supervision of all spa staff.
- Assists spa management in scheduling to ensure adequate coverage.
- Submits daily revenue details and commission reports in accordance with community policies and procedures to spa management.
- Provides excellent customer service and helps monitor resident & guest feedback. Follows-up on requests and comments.
- In the absence of the Spa and Fitness Manager assists in conducting new resident orientations and prospective resident tours including an introduction to the spa & salon, facilities, services, programs, policies, and procedures.
- Monitors inventory of operational supplies. Assists in stocking operational supplies and amenities.
- Restocks and merchandises spa retail.
- Maintain resident confidentiality and privacy; reports any unusual resident interactions to management.
- Assists in preparing newsletters and flyers for display on community boards, door/ mail drops, intranet, community TV channel, and monthly contribution to communities programming calendar.
- Promotes wellness retail programs, maintain annual average retail goal developed in annual goal setting process with manager.
- Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
- Ensures resident and guests’ satisfaction and engagement by answering questions and concerns.
- Regularly attends and participates in spa staff training and department meetings.
- Assist in other areas and duties as requested by spa management.
- Supports elements of employee wellness opportunities as requested.
- Complies with Mather Code of Conduct, Policies, Compliance Program, and all applicable laws and regulations in performance of one’s job duties; reports all known and suspected violations to his/her supervisor or manager, Mather Compliance officer, a Human Resources representative, or the confidential employee helpline.