Barista

What does it take to be a successful Shift Leader?

In addition to modeling Grove’s culture and values as well as following all standard policies and procedures, principal responsibilities include, but are not limited to:

Leading Others Well

- Consistently model Grove excellence to your team
- Invest in others and help them be the best team member and human being that they were created to be
- Embody the principles of servant leadership
- Make the time to build strong relationships with each team member, understanding who they are, what they need to be successful, and working alongside them to help them reach their highest potential
- Possess a strong sense of discernment. You make wise decisions despite ambiguity
- Build genuine trust with everyone you work with. People are comfortable confiding in you and turning to you for questions, concerns, advice, and help
- Understanding the personality, communication style, and learning style of each team member to ensure they are being trained and communicated with in a way that makes sense to them and helps them thrive.

Executes Store Operations During Scheduled Shifts

- Anticipates customer and store needs by constantly evaluating the environment and customers for cues
- Communicates information to the Lounge Manager & Owners so that the team can respond as necessary to create a positive environment
- Assist in new barista training by reinforcing successful performance as well as giving respectful and encouraging coaching
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Groves policies and procedures, including those for cash handling and safety and security, to ensure the safety of all employees each shift.

Delivers Engaging Customer Service

- Welcomes customers to Grove, actively engaging with them throughout their store experience
- Determines customer needs by asking good questions, listening well, and sharing product knowledge
- Demonstrates that customers come first by serving them with a sense of urgency and respect.

Delivers Operational Excellence

- Prepares and serves tea and coffee drinks by following prescribed recipes and preparation techniques for each to ensure consistent quality
- Participates actively in training to learn new and promotional products. Continually strives to expand product knowledge of tea and coffee
- Maintains a clean, presentable and well-stocked store. “Grand opening ready” every day
- Maintains inventories by replenishing tea and coffee supply; stocking brewing equipment and cups as needed; maintaining supplies, pastries, salads, and ingredients for sandwich prep area
- Prepares and assembles food in an efficient and high-quality fashion; synonymous with Grove’s standard of practice
- Keeps equipment functioning properly by following operating instructions; maintaining supplies; performing preventive maintenance; informing owners of any maintenance needs
- Maintains a safe and healthy work environment by following organization standards, health code and sanitation regulations.