Employment Information Specialist

We don’t have a mold for you to fit. We have a mission for you to join! Most jobs want you to button up and blend in. At Youth Opportunities Unlimited (YOU), we want the opposite. We want the unique perspectives, the diverse talents, and the personal story that makes you who you are. Why? Because the youth we serve are not one size fits all and the people who support them shouldn’t be either! At YOU, we believe meaningful impact is built collectively, and that every role contributes to something bigger than itself. We value your ability to bring fresh ideas to the table and innovate new ways to steward and strengthen the financial systems that power our mission, working within a team that walks alongside youth every step of the way! Build a community where youth are embraced, empowered, and thrive. Be bold. Be authentic. Be YOU. Reporting to the Employment Team Leader, the Case Management Assistant will work in collaboration with the Employment team to provide administrative and clerical support, and act as a first point of contact for youth, community partners, and businesses looking to engage with YOU services. This role will be responsible for triaging youth into programming, being a resource on community-based programs and services and will be responsible for administrative duties such as weekly and monthly statistics, maintaining accurate participant files, and liaising with key community partners. Qualified candidates possess exceptional communication and organizational skills, work well in a fast-paced and dynamic environment, and hold values that support our corporate vision of being “A community where youth are embraced and will thrive”. Specific responsibilities include but are not limited to the following: Serving as the primary data entry support person to the Employment Team, Entering participant and employer information and contract forms into a case management system, Staying current on changes to government databases, forms, and processes, Recording case notes into internal client tracking software where applicable, Acting as the main liaison between Ontario Works and employment counselors to provide information and ask questions about shared clients, Compiling monthly invoices for Ontario Works, providing budget and statistical updates to management, Cross-referencing database and information management systems according to established procedures to assist with case management and invoicing. Following up with referrals and ensuring they attend initial meetings with employment counselors. Sending reminders to participants for scheduled appointments. Performing other clerical functions including word processing, filing, and sorting. Requesting, conveying, directing, and recording client and public information on the telephone, via email, and in person as directed. Act as a backup for drop-in intakes. Reviewing files for data integrity. Collection of documentation and assisting with the assessment of Canada Ontario Job Grant applications. Collection of documentation for participant engagement in Social Enterprise training programs. Locating files and/or background information for staff. Creating a welcoming environment for participants visiting YOU and responding to email and phone inquiries. Tracking team statistics.