Operations Manager

Oversee operational functions related to company facilities, vehicles, assets, and information technology. Provide support to the Director of Operations & Employee Engagement and assist the department as needed.

**Essential Duties & Responsibilities:**

- Protect the organization’s value by safeguarding company data and confidential information.
- Safeguard company property and assets, including the building, vehicles, and equipment.
- Demonstrate a high level of customer service and responsiveness; flexibility and accessibility are essential.

**Operations:**

- Be a point of contact for security system calls and coordinate with the Director of Operations regarding law enforcement or emergency response needs.
- Maintain building and vehicle operations and maintenance to minimize unexpected expenses and stay within budget.
- Coordinate communication, scheduling, and oversight of third-party contractors (e.g., plumbing, HVAC, cleaning) under the direction of the Director of Operations.
- Perform basic building maintenance (e.g., light bulb and air filter replacement, paint touch-ups, fire extinguisher checks) and keep a running list of repair and maintenance needs.
- Oversee the upkeep and functionality of equipment managed by Visit Knoxville (e.g., copiers, appliances, brochure stands, TVs).
- Maintain stock levels of office supplies and coordinate orders as needed.
- Assist the Director of Operations in maintaining an accurate inventory of building and furniture assets, including identification markers.
- Address emergency facility needs in a timely manner.
- Assist with the receipt and delivery of shipments/equipment (e.g. visitor guides, boxes, event items, soft drinks, trade show booths, etc.), as needed.
- Coordinate facility recycling efforts.
- Assist with organizational and company event production as needed.

**Information Technology:**

- Provide basic end-user technical support and assistance (e.g., printer setup, workstation troubleshooting).
- Assist with installation, setup, deployment, and tracking of onsite and offsite hardware (e.g., desktop computers, printers, smartphones, firewalls).
- Assist the Director of Operations in maintaining accurate IT and equipment inventory, including identification markers, and provide updates as needed.
- Provide onsite support for third-party IT contractors.
Perform other duties as assigned by the Director of Operations, Senior Director of Finance & Administration, or President. If you possess all of the requirements listed above and are interested in participation with our team, please send your resume with cover letter to: Nicole Merlino, Senior Director of Finance and Administration at [email protected].