Customer Service

Community Associates (CAs) are dedicated to creating a warm, welcoming environment and delivering outstanding service to every customer and visitor in our centres. Their core mission is to provide a 5-star customer experience - serving as the first point of contact and ensuring every interaction leaves a lasting, positive impression. Whether guiding a prospective client on a tour or assisting a new customer settling into their office, CAs prioritise excellence and hospitality at every step. The CA role is the first step on the IWG career ladder, offering a clearly defined path toward managerial positions and beyond. We focus on attitude and experience when hiring for CA positions. Some previous customer service experience is advantageous but not essential. We offer our Community staff a structured training programme at every stage of their development. This clearly outlines the skills and requirements needed to progress to the next step in their career and gives them the tools to succeed and grow. Typical Vacancies: Community Associate, Customer Service Executive

We focus on attitude and experience when hiring for CA positions. Some previous customer service experience is advantageous but not essential.

We offer our Community staff a structured training programme at every stage of their development. This clearly outlines the skills and requirements needed to progress to the next step in their career and gives them the tools to succeed and grow.