Specialty Café Supervisor (f/m/d)

We are Coffee Circle, Germany’s leading sustainable specialty coffee roastery based in Berlin. We offer the world’s finest coffee and equipment to over 150,000 customers online and in our Cafés, driven by our goal to make high-end coffee experiences enjoyable and accessible to all. We foster direct trade relationships with coffee farmers worldwide, pay high prices for the coffee beans, and ensure everyone involved in the value chain gets treated fairly and respectfully. For every kilogram of coffee we sell, we invest € 1 through our Coffee Circle Foundation e.V. to help support sustainable improvements in coffee-growing areas, such as providing clean drinking water, hygiene training, and coffee labs. With over 4 million euros raised in donations, we cannot wait to increase our positive impact with you on our team, one cup of coffee at a time.

Your role:
Your ultimate goal, together with our other Café Supervisors, is to ensure that all Cafés run smoothly. You will be mainly responsible for only one of our Cafés, though the location assigned to you may change.
- Be responsible for the ordering process, making sure that what’s needed to operate the Cafés is in stock, available, and correctly organized.
- Execute the shift planning (twice a month) as well as approving holidays and finding solutions in case of staff absences.
- Onboard new staff members, following them especially during their first two weeks in the company in order for them to quickly learn how to successfully fulfill the tasks assigned.
- Supervise the Cafés and our Baristas by making sure that the required tasks are completed according to standards.
- Be the main point of contact for questions and act as a role model for all baristas by keeping high standards when it comes to customer service, coffee quality, cleanliness, etc.
- Have 1o1s with the staff to collect and give feedback on their performance.
- Trial Barista candidates and provide feedback to HR in regards to the performance of each person.
- Regularly perform 2-3 shifts a week (7,5h each shift) on bar and cover for your team members' absences when needed.
- Report to our Retail Operations Manager and work closely to the other Café Supervisors to make sure that the rotation system between the both of you works successfully.