Retail Supervisor (21 hours per week)

The Museum is looking to recruit an experienced Retail Supervisor. Assisted by the Retail Manager, you will be responsible for supervising day to day retail operational activity and ensuring the provision of consistently high standards of customer care to actively support the strategic priorities of the Museum. You will help to maximise the commercial return from the Museum’s retail activities and experiences as well as supporting all commercial operations, delivering an excellent visitor experience. You will actively contribute to the interpretation of the story of the RAF and support daily operations across the Museum. The right candidate will have a proven track record in commercial retail sales, EPOS and stock control systems coupled with the promotion and delivery of a high standard of customer service and care. We are looking for someone with prior supervisory experience and passion in leading and motivating a team, as well as driving the standards of both service and sales. Travel between the Museum’s sites will be necessary from time to time as well as attending off site events, trade shows and training courses, which may require overnight stays. This is a part-time, permanent role, working 21 hours per week, 7 hours per day on any 3 days out of the 7-day week, including weekends, bank holidays and early mornings / evenings, as necessary. The role will be based at our Midlands site.