Customer Service Representative

The basic function of a Customer Service Manager (CSM) is to sell memberships, personal training, Pro Shop merchandise, and other FITNESS SF services. Successfully coordinate the Front Desk Department by creating and developing a Front Desk Staff, developing teamwork amongst the staff, and increasing the staff’s productivity through positive motivation and leadership. Manage all aspects of the Front Desk in the absence of a Front Desk Employee. If needed, provide Front Desk relief when employee is on break. This position is salaried, commissioned, and eligible for bonuses as outlined in the Membership Commission and Bonus Structure Addendum. The position requires excellent sales, communication, and customer service skills; to successfully pass all testing requirements in the sales training program; the thorough understanding of the FITNESS SF Membership Agreement and sales systems; basic computer skills.