SUPERVISORY WAIT STAFF

Accountable for the entire service experience inclusive of preparation, set up, execution and enhancement of steps of service and related activities. Multiple locations. You can specify your preference at time of submission.

**Activities & Responsibilities**
- Able to perform in designated stations and/or rotation as business levels dictate
- Able to complete checklists as necessary and as directed including opening, closing and mid shift task lists
- Identify room needs and deficiencies on an ongoing basis with the ability to address them independently
- Able to brew coffee, serve customers across the various units of the business eatery, front of house etc.
- Setup & cleaning tables.
- Manage flow and sequence of service including greeting customers, support flow of traffic lines
- Take orders
- Promote, work, and act in a manner consistent with the vision of Bread 41
- Demonstrate accurate product knowledge in all menu categories & items (Breads, pastries, savory, food) as well as adapting and learning new items
- Attend all staff trainings or communicate to management to reschedule
- Able to follow attendance protocols
- Timely be prepared with everything in place required for service
- Able to follow the company uniform policy with no variation from the rules
- Able to display a warm and welcoming demeanor to not only guests, but to all company employees
- Able to anticipate customers’ needs and use resources available to ensure satisfaction
- Able to work well independently and as an interactive member of a team; support colleagues whenever applicable
- Able to follow sanitation practices of washing hands regularly, wearing gloves (if applicable), and sanitizing surfaces constantly
- Flexible and able to adapt to shifting stations through shift
- Able to learn and navigate the Clover till system and other apps with accuracy to ensure guests orders arrive timely and correctly
- Able to politely and professionally troubleshoot customer service issues and correct the issue immediately to ensure guest satisfaction
- Follow policies and procedures
- Able to perform duties as directed by management and open to change and continually improving..
**Minimum Qualifications**
- Maintain a positive attitude
- Able to comprehend and understand operation standards and communicate information verbally to customers
- Knowledge of service and food and beverage
- Preferable at least three years of front-of-the-house operations
- Basic knowledge of dining room and service procedures and functions
- Basic mathematical skills (cash register etc)
- Able to learn how to operate a point-of-sale system and other apps
- Able to work in a standing position for long periods of time (the entire shift)
- Able to work in a fast-paced environment while managing multiple deadlines in a high stress environment
- Must be able to be remain calm under pressure and maintain a positive attitude
**Supplemental**
* Other Duties please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.