Club General Manager

Are you a passionate leader with a deep commitment to Health and Wellness, and a proven ability to drive growth and develop high-performing teams? This could be the perfect position for you.

### **What you will experience as a Club General Manager**
We don’t believe leadership is about hierarchy — it’s about influence, trust and impact.

At KĀYA, you’ll experience what it feels like to lead a club where culture truly matters. A role where you’re not just managing numbers, but mentoring people, shaping careers and building a thriving wellness community.

You’ll have the opportunity to grow a business in a way that feels aligned — driving membership and performance through relationships, high standards and genuine service. As we expand, you’ll play a meaningful role in our next chapter of growth.

### **What we expect from a Club General Manager**
This role is about balance — heart and commerciality.

We expect you to confidently lead sales and retention, oversee daily operations, and take full accountability for club performance. You will mentor, recruit and develop your team, refine systems and processes, and ensure every member experience reflects our premium brand.

You lead from the front, embrace change and remain solutions-focused in a fast-moving environment.

### **Do you possess the attributes required to succeed in this role?**
- Minimum 5 years people management experience in a service-based industry (health club, leisure or hospitality industries preferred however not essential).
- Experience managing sales and BD in a service-based industry.
- Strong leadership, management, mentoring and business acumen skills (experience preferred in working within a fast faced customer-facing environment and leading numerous departments).
- Previous sales and management in a direct selling-based industry.
- A leader who is solutions focused, works well under pressure, embraces change and is confident in crisis management situations.
- Performance management, recruitment and evaluation of employees.
- Accountability for results in all areas of the business.
- Maturity and confidence in dealings with members, staff, and suppliers
- Team achievement focused from a club and group perspective.
- Implementation and ongoing delivery of systems amongst their team, always with a view of refining processes.
- Experience in conflict resolution.
- Exceptional time management, delegation, follow-up, efficiency and organisation skills, the ability to multi-task and high computer literacy.
- Excellent communication skills and flexibility in communication style.
- Calmness and positive attitude under all conditions.
- First–class in personal grooming and presentation.