Retail Supervisor

The Lakes Aquarium is part of The Real Live Leisure Company Limited, a business dedicated to providing high-quality, memorable experiences for every visitor. We are a popular, customer-focused attraction offering engaging displays, a unique lakeside setting and a friendly, supportive working environment.

We are now looking for a proactive and motivated Retail Supervisor to join our team and help ensure the smooth operation of our retail outlets and admissions area.

**About the Role**
Reporting to the Lakes Aquarium Operations Manager, the Retail Supervisor plays a key role in the daily running of the retail department and reception/admissions. The role involves supervising staff, maintaining high standards of presentation, supporting commercial performance and ensuring every guest receives an excellent level of service.

This is a hands-on role, ideal for someone who enjoys teamwork, takes pride in well-presented retail spaces and has a keen eye for detail and commercial opportunities.

**Key Responsibilities**
**Retail & Commercial**
- Oversee the day-to-day running of the retail outlets, ensuring excellent customer service and well-presented shop areas.
- Implement effective merchandising, product displays and accurate pricing in line with company guidelines.
- Support secondary sales opportunities, including vending and impulse purchases.
- Manage stock levels, replenishment and ordering, including the sourcing of new product lines.
- Maintain strong relationships with suppliers, attend trade fairs and carry out competitor checks.
- Ensure high standards of housekeeping across retail areas at all times.
**Stock Control**
- Receive and check deliveries, accurately completing all paperwork and reporting discrepancies.
- Keep stock control systems up to date and assist with monthly stock figures and full stock takes.
- Maintain tidy, safe and organised stockrooms.
- Support ordering of retail consumables and handle purchase order documents promptly.
- Assist with the daily use of retail systems and report any issues promptly.
**Team Supervision & Training**
- Induct and train new staff in retail procedures, customer service and till operation.
- Supervise the team on shift, ensuring good communication and effective break coverage.
- Support recruitment, rota planning and ongoing staff development.
- Monitor conduct, appearance and timekeeping, escalating concerns where appropriate.
- Act as a key holder and participate in the alarm call-out rota when required.
- Support colleagues across the site to maintain high attraction standards.
**Admissions Support**
- Help oversee the reception area, ensuring a welcoming, efficient experience for visitors.
- Maintain clean, tidy and well-presented admissions areas and ensure signage is accurate and up to date.
- Support smooth visitor flow during busy periods, keeping guests informed.
- Ensure leaflet displays and promotional materials are fully stocked.
- Assist with the promotion and upselling of events, talks, tickets and annual passes.
- Liaise with the Marketing Department on voucher handling and reconciliation.
**General**
- Handle customer enquiries and complaints professionally and positively.
- Ensure all work is carried out in line with Health & Safety regulations and company policies.
- Carry out any other reasonable duties requested to support the needs of the business.
**About You**
We are looking for someone who:
- Has previous retail or supervisory experience (tourism/leisure experience beneficial but not essential).
- Is confident leading a team and enjoys helping others develop.
- Has excellent communication and customer service skills.
- Works well under pressure and remains calm during busy periods.
- Takes pride in maintaining high standards of presentation and organisation.
- Is commercially aware and able to spot opportunities to improve sales.
- Is reliable, flexible and happy to support the wider team when needed.
**What We Offer**
- A supportive and friendly …