IT Executive

The Philanthropy & Partnerships Executive is responsible for the engagement of social mission minded Catholics and non-Catholics to give their time and money in support of the causes that we champion to serve the most vulnerable in our society.

**Roles and Responsibilities:**
- Manage day-to-day fundraising processes:
- Manage Caritas Singapore’s online fundraising platforms e.g. giving.sg, website etc.
- Works closely with Finance team on donation process and related issues e.g. GIRO rejections, receipts request, invalid cheques, reconciliation etc.
- Issue e-receipts and mail out physical receipts to donors in a timely manner.
- Manage and answer donors’ queries.
- Manage and maintain donor information, transactions in the Donor Management System (DMS) in an accurate and timely manner for tracking and reporting.
- Ensure positive experience for donors.
- Build relationships with existing donors so as to maintain donor loyalty and conversion.
- Manage fundraising initiatives such as Charities week, Charity events etc.
- Any other duties, including supporting other Caritas events as required.
**Requirements:**
- At least 3 years of relevant experience
- At least a tertiary degree education
- Experience in a non-profit organisation is an advantage.
- Strong written and verbal communication; able to analyse data and give clear, concise information, and recommend appropriate steps
- Ability to maintain a professional and positive attitude and work independently with little guidance
- Prior experience using Salesforce and Excel will be an added advantage

**IMPORTANT: We do not collect any of the following:**
(1) NRIC/FIN or any national identifiers.
(2) Photo
(3) Date of birth
(4) Age
(5) Spouse/Family information
Please do NOT include these in your CV/Resume and we reserve the right to reject any application that contains the above.