Receptionist

The key objective of the Receptionist role is to act as an ambassador for the Club, ensuring exceptional patron experiences by greeting visitors warmly, efficiently managing membership inquiries, and providing accurate information while maintaining professional standards. The successful candidate for the role will be working with a variety of internal and external stakeholders in the daily duties of the role and will work on prioritising positive member experiences through everyday interactions.

**Key Responsibilities**
- Greet all guests that enter the Club in a polite, friendly and professional manner.
- Ensure all patrons are current members and/or facilitate appropriate sign-in for guests in accordance with Club Policy and Legislation.
- Enforce Dress Regulations will all patrons in accordance with Club Policy and the Anti-Discrimination Act.
- Enforce all security, RSA, RCG and other patron-related policies and procedures, including refusal of entry.
- Maintains appropriate awareness of KYC and enforces/reports self-exclusion entry attempts to Gaming Coordinator.
- Provide accurate information for self-exclusion readmittance.
- Accurate cash handling and dispense, alongside appropriate record keeping for gambling harm purposes.
- Manage all incoming calls and general patron enquiries appropriately, in accordance with Club policies and procedures.
- Take comprehensive messages for internal management staff and forward via email.
- Assist with general administration and data entry tasks, as directed by Management
- Perform various cleaning duties of common areas such as foyer and reception
- Maintain personal presentation to the highest standard
- Any other duties as listed in the PD for the role, or as directed by Management
**Receptionist Position Requirements**
- Maintains a positive and professional attitude at all times
- High-level verbal communication skills, with the ability to build rapport with a diverse range of stakeholders
- Ability to receive and act on constructive feedback
- General IT knowledge to facilitate computer systems use
- A lively and dynamic individual with a keen eye for customer needs and delivering memorable experiences
- Valid RSA, RCG, and Police Clearance
- Immaculate grooming and hygiene standards
**Additional Employee Benefits**
- Employee assistance program
- Opportunities for career progression across a wide range of specialisations
- Training and development opportunities
- Supportive team environment
- Discounted food and coffee on rostered workdays
- Free parking
- Additional club benefits
**APPLICATIONS:**
If you feel you have the skill set to take on this role within one of Canberra’s leading club groups, please submit your resume, stating relevant experience, on the Seek portal.
The Ainslie Group is proud to be an Equal Opportunity Employer and encourages candidates from all backgrounds, ethnicities, genders, sexualities, disability statuses, and other personal characteristics to apply.
Please note, a Police Check will be required as part of the onboarding process for the successful candidate.