Dispatch

Familiarize yourself with the restaurant menu, pricing, and offerings. Distribute orders to delivery couriers, ensuring accurate collection on their respective apps. Facilitate the movement of orders from the packer station to the designated third-party pick-up area. Supervise and manage the couriers’ crowd in the pick-up area. Maintain order and organization in the pick-up area. Proficiently navigate the Toast POS system, including taking phone orders and placing delivery and takeout orders. Utilize Toast Order Hub to manage orders and track their status. Re-fire missing items into Toast and correctly close the check with the appropriate discount codes. Address issues with Uber Eats and DoorDash orders, re-fire and close with relevant discount codes. Alert the manager in case couriers are unable to pick up orders due to bad weather or service outages. Understand the operations of third-party delivery platforms. Familiarity with Captain AI for monitoring orders’ estimated time of arrival (ETA) and making necessary follow-up calls to guests. Manage phone calls, including using two separate phone lines & efficiently transfer calls when necessary. Competencies: Fluent in English, Prior experience in a dispatch or similar role is a plus, Detailed Menu Knowledge, Excellent people skills with a friendly attitude, Patience and customer-oriented approach, Sociable, polite, courteous, Knowledge of third-party delivery operations and Captain AI is advantageous, Teamwork, communicative, attentive & willingness to work collaboratively with kitchen staff, couriers, and management, Attention to cleanliness and safety, Quick problem-solving skills and ability to manage unexpected situations, Motivated, energetic, stress tolerance, Diligent with Food Allergies/Intolerance, Multi tasking, high awareness and attention to details, Comfortable using technology, including tablets and smartphones, Availability to work nights, weekends, and holidays. Salary: Compensation: $16.50 per hour.